• Job Description

  Req#: A0661-25-0002?language=en&page=82&sort=publicationDateDesc

  Job summary

  We are seeking to employ a motivated medical receptionist to work as part of our busy medical team. The successful candidate will work well under pressure, have excellent communication and IT skills and be educated to GCSE or equivalent standard. Experience of working in General Practice would be advantageous but not essential.

  Main duties of the job

  You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

  About us

  Sleights and Sandsend Medical Practice is a General Medical Services Practice, located near Whitby, North Yorkshire. It has a current list size of 5,200 patients.

  The Practice provides services to residents of Sleights, Whitby and the surrounding villages. It has a branch surgery at Sandsend, approximately 5 miles from the main Surgery in Sleights, along the coast. Both surgeries are purpose built, have a dispensary and parking. The Practice dispenses to 65% of patients.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A0661-25-0002

  Job locations

  Iburndale Lane

  Sleights

  Whitby

  North Yorkshire

  YO22 5DP

  
  

  Sandsend Surgery

  Sandsend Road

  Sandsend

  Whitby

  North Yorkshire

  YO21 3SN

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  Maintaining and monitoring the practice appointment system

  Process personal, telephone and e-requests for appointments

  Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  Signpost patients to the correct service

  Initiating contact with and responding to, requests from patients, team members and external agencies

  Read code data on EMIS

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required

  Input data into the patients healthcare records as necessary

  Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

  Manage all queries as necessary in an efficient manner including emis tasks and emails

  Complete and log the daily fridge temperature and monthly data logging on TeamNet

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and notice boards

  Support all clinical staff with general tasks as requested

  Job description

  Job responsibilities

  The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  Maintaining and monitoring the practice appointment system

  Process personal, telephone and e-requests for appointments

  Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  Signpost patients to the correct service

  Initiating contact with and responding to, requests from patients, team members and external agencies

  Read code data on EMIS

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required

  Input data into the patients healthcare records as necessary

  Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

  Manage all queries as necessary in an efficient manner including emis tasks and emails

  Complete and log the daily fridge temperature and monthly data logging on TeamNet

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and notice boards

  Support all clinical staff with general tasks as requested

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent including English and Maths.

  Desirable

  • NVQ Level 2 in Health and Social Care or Customer Services

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Experience in using SystmOne clinical system

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a health care setting
  • Experience of administrative duties

  Personal qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent including English and Maths.

  Desirable

  • NVQ Level 2 in Health and Social Care or Customer Services

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Experience in using SystmOne clinical system

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a health care setting
  • Experience of administrative duties

  Personal qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Sleights and Sandsend Medical Practice

  Address

  Iburndale Lane

  Sleights

  Whitby

  North Yorkshire

  YO22 5DP

  
  

  Employer's website

  http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Sleights and Sandsend Medical Practice

  Address

  Iburndale Lane

  Sleights

  Whitby

  North Yorkshire

  YO22 5DP

  
  

  Employer's website

  http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice