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Job Description
- Req#: I9869-2493?language=en&page=58&sort=publicationDateDesc
- Previous experience of working in a busy office/reception area.
- Experience of handling confidential and sensitive information.
- Experience working as a GP receptionist.
- Sound understanding of confidential issues.
- Good standard of general education.
- Confident and competent using computerised systems.
- Systmone User.
- Previous experience of working in a busy office/reception area.
- Experience of handling confidential and sensitive information.
- Experience working as a GP receptionist.
- Sound understanding of confidential issues.
- Good standard of general education.
- Confident and competent using computerised systems.
- Systmone User.
Job summary
We are looking for a motivated, enthusiastic and reliable individual to join our busy practice team.
The successful applicant will act as first point of contact for patients, staff and visitors and must possess excellent interpersonal and organisational skills. The main duties will include booking appointments, taking telephone enquiries and undertaking reception duties all requiring extensive use of the computerised patient administration system.
The post holder should be a good team member but also be able to take responsibility and work on own when needed.
The ability to multi-task and be flexible is essential. There may be a requirement to work additional hours to cover holidays and sickness, this will be by agreement.
Hours of work are 25 hours to be worked over 5 days, Monday to Friday, 09.00-14.00.
Previous experience in a similar NHS environment preferred but not essential.
Interviews will take place week commencing 9th October 2023.
As this post involves contact with a vulnerable client group it has been designated as requiring a STANDARD disclosure from the Disclosure and Barring Service.
If applicants have not heard within 2 weeks they have not been successful.
Main duties of the job
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on system
Liaise with other support services when needed.
Any other reasonable duties.
About us
Whitley Bay Health Centre are a large GP surgery in Whitley Bay, North Tyneside with a list size of approximately 13,000 patients, 8 doctors and 3 nurses. The practice provide medical services to the population of Whitley Bay and are based in Whitley Road in Whitley Bay.
Date posted
18 September 2023
Pay scheme
Other
Salary
£14,922 a year
Contract
Permanent
Working pattern
Part-time
Reference number
I9869-2493
Job locations
Whitley Road Health Centre
Whitley Road
Whitley Bay
Tyne And Wear
NE26 2ND
Job descriptionJob description
Job responsibilities
The post holder will provide reception support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on system
Liaise with other support services when needed.
Please see the attached Job Description in Supporting Documents for more information.
Job responsibilities
The post holder will provide reception support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on system
Liaise with other support services when needed.
Please see the attached Job Description in Supporting Documents for more information.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Whitley Road Health Centre
Whitley Road
Whitley Bay
Tyne And Wear
NE26 2ND
Employer's website
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Whitley Road Health Centre
Whitley Road
Whitley Bay
Tyne And Wear
NE26 2ND
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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