• Job Description

  Req#: A4300-25-0002?language=en&page=1200&sort=publicationDateDesc

  Job summary

  We are looking to recruit a full-time Medical Receptionist/Administrator for 37.5 Hours Per Week (with 30 minute lunch break)

  Working pattern to be discussed at interview.

  We are looking for an individual who is committed to a patient centred, open fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

  Main duties of the job

  The duties will include:

  • Greeting and assisting patients on arrival
  • Answering telephones and booking appointments
  • Dealing with general enquiries
  • Updating patient information accurately on the practice clinical system (SystmOne)
  • Operate repeat prescription system as directed
  • Referring patients to secondary care
  • Scanning of medical documents (document management)
  • New registrations
  • Read coding
  • Ambulance bookings
  • Recalls
  • Supporting the wider clinical team whilst treating patients in a sensitive and caring manner

  About us

  Ilkley & Wharfedale Medical Practice is an established family GP surgery based in the historic spa town of Ilkley offering a friendly personal service to our patients. The surgery operates from modern premises close to the centre of Ilkley and is easily accessible by public transport.

  Details

  Date posted

  30 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4300-25-0002

  Job locations

  Springs Lane

  Ilkley

  West Yorkshire

  LS29 8TQ

  
  

  Job description

  Job responsibilities

  JOB TITLE Medical Receptionist/Administrator

  REPORTING TO Deputy Practice Manager

  HOURS Full-Time 37.5 Hours Per Week (with 30 minute lunch break)

  Working pattern to be discussed at interview.

  Function

  To ensure that the administrative function to support the practices service to patients runs efficiently and effectively. Duties will include:

  Essential Characteristics:

  The ability to communicate effectively with a wide range of people

  Excellent communication skills both written and verbal

  Ability to deal effectively with telephone calls

  Good keyboard skills

  Ability to work with diversity

  Understand the necessity for confidentiality

  Understand the role of teamwork in providing a quality service

  Understand the accuracy when dealing with patient records, both electronic and paper based

  Effective team worker

  Motivated and enthusiastic

  Commitment to ongoing development

  Availability to provide cover during periods of sickness and holidays

  Understanding of own behaviour and how this impacts on colleagues, patients and visitors

  Main Duties and Responsibilities:

  To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

  Make appointments for patients with the doctors, nurses and other members of the primary health care team on the computer

  Deal with telephone queries, test results

  Complete surgery lists and extract patient notes when required

  Referring patients to secondary care

  Scan and read code patient documentation (document management)

  Operate repeat prescription system as directed

  Register new patients on the computer system

  Opening and distribution of post

  Filing of medical notes, letters, test results and other correspondence

  Photocopy patient files where necessary

  Understand the usage of the practice email and intranet system

  Assist in the closing and securing of the building at the end of the working day

  Comply with all in house and statutory Health & Safety procedures

  Attend practice meetings where necessary

  Attend training courses in house and externally to develop expertise and further knowledge

  Handle Petty Cash

  Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist/administrator

  It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice/ Deputy Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused

  Job description

  Job responsibilities

  JOB TITLE Medical Receptionist/Administrator

  REPORTING TO Deputy Practice Manager

  HOURS Full-Time 37.5 Hours Per Week (with 30 minute lunch break)

  Working pattern to be discussed at interview.

  Function

  To ensure that the administrative function to support the practices service to patients runs efficiently and effectively. Duties will include:

  Essential Characteristics:

  The ability to communicate effectively with a wide range of people

  Excellent communication skills both written and verbal

  Ability to deal effectively with telephone calls

  Good keyboard skills

  Ability to work with diversity

  Understand the necessity for confidentiality

  Understand the role of teamwork in providing a quality service

  Understand the accuracy when dealing with patient records, both electronic and paper based

  Effective team worker

  Motivated and enthusiastic

  Commitment to ongoing development

  Availability to provide cover during periods of sickness and holidays

  Understanding of own behaviour and how this impacts on colleagues, patients and visitors

  Main Duties and Responsibilities:

  To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

  Make appointments for patients with the doctors, nurses and other members of the primary health care team on the computer

  Deal with telephone queries, test results

  Complete surgery lists and extract patient notes when required

  Referring patients to secondary care

  Scan and read code patient documentation (document management)

  Operate repeat prescription system as directed

  Register new patients on the computer system

  Opening and distribution of post

  Filing of medical notes, letters, test results and other correspondence

  Photocopy patient files where necessary

  Understand the usage of the practice email and intranet system

  Assist in the closing and securing of the building at the end of the working day

  Comply with all in house and statutory Health & Safety procedures

  Attend practice meetings where necessary

  Attend training courses in house and externally to develop expertise and further knowledge

  Handle Petty Cash

  Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist/administrator

  It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice/ Deputy Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused

  Person Specification

  Qualifications

  Essential

  • GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
  • Good IT and keyboard skills
  • Good communication skills (Written and Oral)
  • Polite and confident
  • Planning and organising own work load
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Desirable

  • Ability to handle situations of potential conflict
  • Problem solving

  Experience

  Desirable

  • Experience of working with SystmOne, or within a healthcare setting.
  • An understanding of a General Practice Reception environment.

  Person Specification

  Qualifications

  Essential

  • GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
  • Good IT and keyboard skills
  • Good communication skills (Written and Oral)
  • Polite and confident
  • Planning and organising own work load
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Desirable

  • Ability to handle situations of potential conflict
  • Problem solving

  Experience

  Desirable

  • Experience of working with SystmOne, or within a healthcare setting.
  • An understanding of a General Practice Reception environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Ilkley & Wharfedale Medical Practice

  Address

  Springs Lane

  Ilkley

  West Yorkshire

  LS29 8TQ

  
  

  Employer's website

  https://www.iwmp.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Ilkley & Wharfedale Medical Practice

  Address

  Springs Lane

  Ilkley

  West Yorkshire

  LS29 8TQ

  
  

  Employer's website

  https://www.iwmp.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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