NHS
Medical Receptionist/Administrator
This job is now closed
Job Description
- Req#: A3455-24-0003?language=en&page=1413&sort=publicationDateDesc
- Works effectively independently and as a member of a team. Flexible approach to meet service needs and ensure a stakeholder focused response. Self-motivated and proactive. Continued commitment to improve skills and ability in new areas of work. Demonstrate excellent interpersonal and communication skills. General office skills, photocopier, scanning. Awareness of Data Protection Act and need for confidentiality of Information. Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Committed to own continuing personal development and an ability to support others to develop and progress. Attention to detail, able to work accurately, identifying errors quickly and easily. Commit to a DBS Check. Able to undertake the demands of the post.
- Experience of working in a medical or primary care setting. Computer literate with an ability to use the required GP clinical systems. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
- Works effectively independently and as a member of a team. Flexible approach to meet service needs and ensure a stakeholder focused response. Self-motivated and proactive. Continued commitment to improve skills and ability in new areas of work. Demonstrate excellent interpersonal and communication skills. General office skills, photocopier, scanning. Awareness of Data Protection Act and need for confidentiality of Information. Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Committed to own continuing personal development and an ability to support others to develop and progress. Attention to detail, able to work accurately, identifying errors quickly and easily. Commit to a DBS Check. Able to undertake the demands of the post.
- Experience of working in a medical or primary care setting. Computer literate with an ability to use the required GP clinical systems. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Job summary
The Linden Medical Group is seeking to further expand our fabulous reception/administration team.
We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.
The working hours are 35 per week. The hours available are as follows:
Mon - 1pm - 6.30pm
Tues - 8am - 1pm
Wed - 8am - 6.30pm
Thurs - 1pm - 6.30pm
Fri - 1pm - 6.30pm
This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.
Previous experience of the SystmOne clinical system would be advantageous.
Main duties of the job
We are looking for candidates who can demonstrate the following:
Excellent customer service skills.
The ability to empathise.
The ability to remain calm under pressure.
Demonstrates active listening skills.
Be sensitive to the needs of others.
Who are adept at problem-solving.
Excellent attention to detail.
The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.
The ability to integrate into an established team.
Good Sense of humour.
Positive attitude.
Professional Telephone manner
In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.
Our ideal candidate has previous experience in a similar role however, training will be provided to a suitable candidate who has the other skills we are seeking.
About us
The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 4 GP partners & 1 salaried GP who are supported by a Management Team, Triage nurse, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists.
We are a training practice and frequently have medical students working with us. We also have the support of attached staff comprising of a Physiotherapist, Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.
Date posted
04 July 2024
Pay scheme
Other
Salary
£11.44 an hour Reviewed following successful completion of probation
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A3455-24-0003
Job locations
Stapleford Care Centre
Church Street
Nottingham
NG9 8DA
Job descriptionJob description
Job responsibilities
JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR
REPORTS TO: ASSISTANT PRACTICE MANAGER
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.
Duties and Responsibilities:
Responding to queries in accordance with practice procedures and undertaking administrative support to the GPs, Nurses and HCAs.
To undertake a variety of administrative duties to assist in the smooth running of the practice; such as the processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.
Answer telephones in an appropriate and timely manner
Act as an initial contact for patients on the reception desk
Any other delegated duties considered appropriate to the post
Job responsibilities
JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR
REPORTS TO: ASSISTANT PRACTICE MANAGER
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.
Duties and Responsibilities:
Responding to queries in accordance with practice procedures and undertaking administrative support to the GPs, Nurses and HCAs.
To undertake a variety of administrative duties to assist in the smooth running of the practice; such as the processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.
Answer telephones in an appropriate and timely manner
Act as an initial contact for patients on the reception desk
Any other delegated duties considered appropriate to the post
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Linden Medical Group
Address
Stapleford Care Centre
Church Street
Nottingham
NG9 8DA
Employer's website
https://www.thelindenmedicalgroup.co.uk (Opens in a new tab)
Employer details
Employer name
The Linden Medical Group
Address
Stapleford Care Centre
Church Street
Nottingham
NG9 8DA
Employer's website
https://www.thelindenmedicalgroup.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.