• Job Description

  Req#: A0863-24-0000?language=en&page=50&sort=publicationDateDesc

  Job summary

  North Swindon GP Practice is expanding their team of Medical Receptionist/Administrators. We're excited to add our branch surgery Crossroads Surgery to our Practice and the successful applicants will be working across both sites.

  We are a busy Practice with circa 20,000 patients. You will be expected to contribute to the smooth running of patient-facing and back office operations as part of the reception team.

  The role of a GP receptionist has changed drastically over the years to one that can be very challenging and sometimes very stressful so a calm and mature outlook in these situations is a must.

  Experience preferred.

  PREVIOUS APPLICANTS NEED NOT APPLY

  Main duties of the job

  The successful candidate will have a mature outlook and remain calm under pressure. There is lots of face-to-face contact at the Reception desk, various admin duties, liaise and support clinical staff and of course, answer the many telephone calls that come in to the Practice. Where necessary, telephone calls are signposted to the most relevant clinician so attention to detail and a good listener are essential qualities. The candidate must be computer literate to a high standard. Please see job description for more detailed information.

  About us

  We have lots of team members who have worked at the Practice for many years. The newest team member has been with us over a year and longest serving member clocks up 40 years this year!

  We have a very strong team ethic and have 'each others back' The ideal candidate will be easy-going and able to get along with lots of different characters of all ages.

  Date posted

  16 January 2024

  Pay scheme

  Other

  Salary

  £11.34 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0863-24-0000

  Job locations

  Thames Avenue

  Swindon

  SN25 1QQ

  
  

  Crossroads Surgery

  478 Cricklade Road

  Swindon

  SN2 7BG

  
  

  Job description

  Job responsibilities

  To assist and direct patients in accessing the appropriate service or healthcare professional

  To provide a prompt, courteous, efficient and effective reception service/call answering service to all patients, staff members and outside bodies

  To ensure effective communication between patients and all members of the primary health care team

  To maintain and monitor the practice appointments system

  To collate, process and record information in accordance with practice procedures

  Job description

  Job responsibilities

  To assist and direct patients in accessing the appropriate service or healthcare professional

  To provide a prompt, courteous, efficient and effective reception service/call answering service to all patients, staff members and outside bodies

  To ensure effective communication between patients and all members of the primary health care team

  To maintain and monitor the practice appointments system

  To collate, process and record information in accordance with practice procedures

  Person Specification

  Knowledge and Skills

  Essential

  • Excellent interpersonal and communication skills
  • Ability to remain calm under pressure
  • Mature outlook
  • Excellent IT skills

  Desirable

  • Previous experience

  Person Specification

  Knowledge and Skills

  Essential

  • Excellent interpersonal and communication skills
  • Ability to remain calm under pressure
  • Mature outlook
  • Excellent IT skills

  Desirable

  • Previous experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  NORTH SWINDON PRACTICE

  Address

  Thames Avenue

  Swindon

  SN25 1QQ

  
  

  Employer's website

  https://homeground.gpsurgery.net/ (Opens in a new tab)

  Employer details

  Employer name

  NORTH SWINDON PRACTICE

  Address

  Thames Avenue

  Swindon

  SN25 1QQ

  
  

  Employer's website

  https://homeground.gpsurgery.net/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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