NHS
Medical Receptionist/Patient Care Advisor
This job is now closed
Job Description
- Req#: A2714-25-0000?language=en&page=48&sort=publicationDateDesc
- Excellent communication, customer service and organisational skills.
- Good general IT skills (training will be provided for the IT systems in use).
- Ability to work efficiently and flexibly as part of a team.
- Able to work as per the above required rota pattern.
- Ability to multi-task and remain calm under pressure.
- Experience is preferred but is not essential as full training is provided a part of a comprehensive induction and training process.
- The job involves dealing with patients over the telephone and face to face.
- The candidate must have a pleasant telephone manner and an empathetic & understanding attitude towards patients.
- GCSE Grade A to C in English.
- Computer Literate/Keyboard Skills
- Understanding of safeguarding for adults and children.
- Experience of working in a General Practice or NHS
- Customer service experience
- GCSE Grade A to C in English.
- Computer Literate/Keyboard Skills
- Understanding of safeguarding for adults and children.
- Experience of working in a General Practice or NHS
- Customer service experience
Job summary
ERIC MOORE PARTNERSHIP MEDICAL PRACTICE - WARRINGTON
is a busy and growing dual-site NHS GP Practice based at Medi Centre, Tanners Lane, Warrington (near to Town Centre) with branch surgery at Orford Park Jubilee Hub, Warrington
We are looking for a reliable, hardworking and enthusiastic person with initiative, to join our busy friendly Practice team as a Medical Receptionist/Patient Care Advisor.
To provide an efficient and helpful service to the practice and patients by acting as a focal point of communication between patients, doctors and other medical staff.
The vacancy is for :-
- 25 hours per week post, Monday to Friday, worked on a rolling rota basis between 8am and 8pm (these daily working hours of 5 per day equate to a regular rota of Morning shift/Afternoon shift/Late Afternoon-Early Evening Shift).
- Saturday rota is additional to the core hours.
NOTE: PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The successful applicant will be able to demonstrate they have:-
About us
We are a well established GP Practice and have an experienced and friendly team.
The Practice is very welcoming and always happy to assist and support in training the new member of staff (a full induction and training package will be provided to a new member of the team)
Every team member works hard and supports each other. We encourage development and offer training and developmental opportunities to staff members.
Details
Date posted
20 May 2025
Pay scheme
Other
Salary
£12.30 an hour starting rate, increasing after successful probationary period
Contract
Permanent
Working pattern
Part-time
Reference number
A2714-25-0000
Job locations
Medi Centre
Tanners Lane
Warrington
WA2 7NJ
Job descriptionJob description
Job responsibilities
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job responsibilities
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Desirable
Qualifications
Essential
Desirable
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Eric Moore Partnership Medical Practice
Address
Medi Centre
Tanners Lane
Warrington
WA2 7NJ
Employer's website
Employer details
Employer name
Eric Moore Partnership Medical Practice
Address
Medi Centre
Tanners Lane
Warrington
WA2 7NJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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