• Job Description

  Req#: 12317
  Responsibilities
  
  
  Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Records Coordinator, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
  You Will:
  • Organize and prioritize requests for medical records as appropriate based on time of exam.
  • Retrieve and route records in a timely manner.
  • Catalogs, files and purges records on a regular basis.
  • Provide courteous, professional service to attorney's and attorney services requesting medical records through subpoena.
  • Provides courteous professional service to referring physicians and referring physicians’ office staff requesting records or information.
  • Provides courteous and professional service to internal customers requesting records or information.
  • Adheres to all medical records and service protocols as required by supervisor and state and federal regulations.
  • Promote public relations with patients, doctors, vendors and other clients on the phone and in person.
  • Demonstrate initiative and creativity in promoting positive patient relations.
  • Assist supervisor as needed in meeting department standards and objectives.
  • Keeping informed of RadNet policies and general environmental conditions to provide input and propose solutions to problems whenever possible.
  You Are:
  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
  To Ensure Success In This Role, You Must Have:
  • Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
  • Must have strong organizational and filing skills
  • Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communication skills.
  • Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with referring doctors and staff, attorney’s, attorney’s services, patients, vendors, peers, and management.
  • Previous experience at similar hi-volume customer service environment a plus.
  We Offer:
  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.

• About the company

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