• Job Description

  Req#: A4516-25-0003?language=en&page=242&sort=publicationDateDesc

  Job summary

  To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

  Main duties of the job

  Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

  About us

  We are a friendly, supportive and progressive practice, operating in spacious and modern premises in Putney, close to the high street.

  We are looking for a Bank Secretary to provide professional and efficient services to support our patients and colleagues.

  Previous primary care experience is an advantage and Knowledge of using EMIS WEB is desirable.

  We welcome applications from all those who are, committed, reliable, calm, enthusiastic, flexible, proactive and have great attention to detail. Good telephone and face-to-face manner are essential as well as the ability to interact with patients in a polite and sympathetic manner.

  Details

  Date posted

  26 June 2025

  Pay scheme

  Other

  Salary

  £16 an hour

  Contract

  Bank

  Working pattern

  Full-time, Part-time

  Reference number

  A4516-25-0003

  Job locations

  266 Upper Richmond Road

  Putney

  London

  SW15 6TQ

  
  

  Job description

  Job responsibilities

  Key Attributes

  It is essential that the post holder is able to demonstrate an ability to work autonomously as well as part of a team.

  An ability to demonstrate initiative, empathy and problem-solving skills, along with strong communication and negotiation skills at all levels.

  An ability to engage in a professional manner applicable to this role.

  To provide support and integration with other colleagues and teams within the organisation to work collaboratively with different staff groups i.e. Physicians Associates / Clinical Pharmacist / Reception team and Management Leads.

  Main Duties

  The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

  a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

  c. Managing all enquiries in an effective manner

  d. Maintaining an accurate referrals database

  e. Actioning all incoming email

  f. Processing calling letters as requested

  g. Scanning patient related documentation and attaching scanned documents to patients healthcare records

  h. Inputting data into the patients healthcare records as necessary

  i. Processing referrals using the electronic referral system (ERS)

  j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

  k. Coding data on the clinical IT system

  l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

  m. Managing all administrative queries as necessary

  n. Carrying out system searches as requested

  o. Maintaining a clean, tidy, effective working area at all times

  p. Supporting all clinical staff with general administrative tasks as requested In addition to the primary responsibilities, the Medical Secretary may be requested to:

  q. Partake in audit as directed by the audit lead

  r. Produce meeting agendas and record the minutes of meetings

  s. Support reception staff, providing cover during staff absences t. Complete opening and closing procedures in accordance with the duty rota

  Job description

  Job responsibilities

  Key Attributes

  It is essential that the post holder is able to demonstrate an ability to work autonomously as well as part of a team.

  An ability to demonstrate initiative, empathy and problem-solving skills, along with strong communication and negotiation skills at all levels.

  An ability to engage in a professional manner applicable to this role.

  To provide support and integration with other colleagues and teams within the organisation to work collaboratively with different staff groups i.e. Physicians Associates / Clinical Pharmacist / Reception team and Management Leads.

  Main Duties

  The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

  a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

  c. Managing all enquiries in an effective manner

  d. Maintaining an accurate referrals database

  e. Actioning all incoming email

  f. Processing calling letters as requested

  g. Scanning patient related documentation and attaching scanned documents to patients healthcare records

  h. Inputting data into the patients healthcare records as necessary

  i. Processing referrals using the electronic referral system (ERS)

  j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

  k. Coding data on the clinical IT system

  l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

  m. Managing all administrative queries as necessary

  n. Carrying out system searches as requested

  o. Maintaining a clean, tidy, effective working area at all times

  p. Supporting all clinical staff with general administrative tasks as requested In addition to the primary responsibilities, the Medical Secretary may be requested to:

  q. Partake in audit as directed by the audit lead

  r. Produce meeting agendas and record the minutes of meetings

  s. Support reception staff, providing cover during staff absences t. Complete opening and closing procedures in accordance with the duty rota

  Person Specification

  Experience

  Essential

  • Practical experience of working as part of clinical admin
  • team
  • Experience of using own initiative and working
  • autonomously
  • Experience of working within a General Practice
  • Practical experience of computerised recording systems
  • Docman Management (Coding, Filing, Work flowing) and
  • EDTs
  • Prescription Processing to include EPS

  Qualifications

  Essential

  • Educated to GCSE level or equivalent in Mathematics and
  • English

  Desirable

  • Medical Assistant Training

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills aligned to clinical processes (eRefferals)
  • EMIS clinical system
  • Time Management and the ability to work to deadlines
  • Interpersonal and communication skills

  Knowledge

  Essential

  • A detailed understanding of a General Practice environment
  • Working within a patient care setting
  • Safeguarding (Vulnerable, Elderly)

  Behaviours

  Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self-motivated
  • Flexibility
  • Confidentiality

  Person Specification

  Experience

  Essential

  • Practical experience of working as part of clinical admin
  • team
  • Experience of using own initiative and working
  • autonomously
  • Experience of working within a General Practice
  • Practical experience of computerised recording systems
  • Docman Management (Coding, Filing, Work flowing) and
  • EDTs
  • Prescription Processing to include EPS

  Qualifications

  Essential

  • Educated to GCSE level or equivalent in Mathematics and
  • English

  Desirable

  • Medical Assistant Training

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills aligned to clinical processes (eRefferals)
  • EMIS clinical system
  • Time Management and the ability to work to deadlines
  • Interpersonal and communication skills

  Knowledge

  Essential

  • A detailed understanding of a General Practice environment
  • Working within a patient care setting
  • Safeguarding (Vulnerable, Elderly)

  Behaviours

  Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self-motivated
  • Flexibility
  • Confidentiality

  Employer details

  Employer name

  Putneymead Group Medical Practice

  Address

  266 Upper Richmond Road

  Putney

  London

  SW15 6TQ

  
  

  Employer's website

  https://www.putneymead.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Putneymead Group Medical Practice

  Address

  266 Upper Richmond Road

  Putney

  London

  SW15 6TQ

  
  

  Employer's website

  https://www.putneymead.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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