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Job Description
- Req#: A3491-24-0021?language=en&page=15&sort=publicationDateDesc
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
- To provide a first class secretarial service to the Practice and Patients.
- The efficient processing of referral letters and medical reports. To prioritise all correspondence
- To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
- To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
- To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
- Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
- Effectively operate the Choose and Book Referral system.
- Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
- Produce monthly referral list for GP peer review
- Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
- Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
- Action tasks set by clinicians via the clinical systems and email.
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
- To provide a first class secretarial service to the Practice and Patients.
- The efficient processing of referral letters and medical reports. To prioritise all correspondence
- To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
- To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
- To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
- Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
- Effectively operate the Choose and Book Referral system.
- Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
- Produce monthly referral list for GP peer review
- Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
- Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
- Action tasks set by clinicians via the clinical systems and email.
- - Previous experience would be an advantage
- - Previous experience would be an advantage
Job summary
To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.
Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.
Main duties of the job
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
About us
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.
As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.
Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.
Including South East Primary Care Network which is within our geographical area.
Date posted
17 April 2024
Pay scheme
Other
Salary
£11.67 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3491-24-0021
Job locations
Ettingshall Medical Centre
Herbert Street
Bilston
West Midlands
WV14 0NF
Job descriptionJob description
Job responsibilities
Job Responsibilities:
Core Responsibilities:
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
Other Responsibilities
Job responsibilities
Job Responsibilities:
Core Responsibilities:
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
Other Responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Health and Beyond
Address
Ettingshall Medical Centre
Herbert Street
Bilston
West Midlands
WV14 0NF
Employer's website
Employer details
Employer name
Health and Beyond
Address
Ettingshall Medical Centre
Herbert Street
Bilston
West Midlands
WV14 0NF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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