Job description

Job responsibilities

Job summary: To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing and audio typing skills with general clerical work over two sites. Job responsibilities: • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. • To assist the practice management team with all clerical and administrative duties. • To make appointments, bookings and admissions as required. • To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. • To retrieve medical records and assist the completion of medical/insurance records. • File patient records and correspondence in patient medical records. • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. • To provide cover for members of the secretarial team during periods of sickness and annual leave. • To receive and dispatch mail and maintain a pending system.

Job responsibilities

Job summary: To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing and audio typing skills with general clerical work over two sites. Job responsibilities: • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. • To assist the practice management team with all clerical and administrative duties. • To make appointments, bookings and admissions as required. • To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. • To retrieve medical records and assist the completion of medical/insurance records. • File patient records and correspondence in patient medical records. • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. • To provide cover for members of the secretarial team during periods of sickness and annual leave. • To receive and dispatch mail and maintain a pending system.

Person Specification

Qualifications

Essential

• Qualifications
• 1.Educated to GCSE level or equivalent, including English and Maths.
• 2.Advanced keyboard skills including a high standard of word processing skills (e.g. RSA II or equivalent.
• 3.Appropriate NVQ III Certificate (e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience.
• 4. Audio typing skills.
• 5.Friendly and approachable manner.
• 6.Professional in approach.
• 7.Calm and able to work under pressure.
• 8.Able to work as part of a multi-skilled team (with and/or without direct supervision)
• 9.Flexible approach to the needs of the Practice, including working at other sites when required.
• 10. High level of accuracy in presentation of information
• 11.Good standard of English speaking and writing
• 12.High Level of Organisational and Time Management skills
• 13.Ability to work in a fast paced, everchanging environment
• 14. Experience of dealing with the public on the phone and face to face
• 15.Attention to accuracy and detail on a consistent basis.
• 16. Confident to respond to a range of different people and colleagues in a courteous and professional manner.
• 17.Previous use and understanding of databases and reporting.
• 18. Understands the need to maintain data security and confidentiality of information.
• 19.Experience of working in a GP surgery or an NHS office environment
• 20. Experience of working in secretarial role in a healthcare setting.
• 21. Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection, hospital referrals)

Qualifications

Essential

• Qualifications
• 1.Educated to GCSE level or equivalent, including English and Maths.
• 2.Advanced keyboard skills including a high standard of word processing skills (e.g. RSA II or equivalent.
• 3.Appropriate NVQ III Certificate (e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience.
• 4. Audio typing skills.
• 5.Friendly and approachable manner.
• 6.Professional in approach.
• 7.Calm and able to work under pressure.
• 8.Able to work as part of a multi-skilled team (with and/or without direct supervision)
• 9.Flexible approach to the needs of the Practice, including working at other sites when required.
• 10. High level of accuracy in presentation of information
• 11.Good standard of English speaking and writing
• 12.High Level of Organisational and Time Management skills
• 13.Ability to work in a fast paced, everchanging environment
• 14. Experience of dealing with the public on the phone and face to face
• 15.Attention to accuracy and detail on a consistent basis.
• 16. Confident to respond to a range of different people and colleagues in a courteous and professional manner.
• 17.Previous use and understanding of databases and reporting.
• 18. Understands the need to maintain data security and confidentiality of information.
• 19.Experience of working in a GP surgery or an NHS office environment
• 20. Experience of working in secretarial role in a healthcare setting.
• 21. Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection, hospital referrals)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shelley Manor & Holdenhurst Medical Centre

Address

Doctors Surgery

199 Holdenhurst Road

Bournemouth

BH8 8DE

Employer's website

https://www.smh-mc.co.uk/ (Opens in a new tab)