• Job Description

  Req#: A3374-25-0009?language=en&page=259&sort=publicationDateDesc

  Job summary

  Manor View Practice is a leading healthcare provider dedicated to delivering comprehensive and compassionate care to individuals with diverse needs. We are seeking an organised and proactive Secretary to join our team. The role takes primary responsibility for receiving, organising and managing all aspects of MVPs non-NHS (private) work within the practice, alongside an existing teammate.

  Interview date: Friday 16th May

  Main duties of the job

  This role includes a range of tasks that include coordinating and processing requests for services that incur a fee. These tasks are essential to ensure MVPs non-NHS work is managed efficiently, transparently, and in accordance with both practice policy and professional obligations.

  Responsible to: Lead Secretary

  Accountable to: Director of Operations

  Hours of Employment: 25 to 30 hours per week

  About us

  Manor View Practice has been helping people in the local area for over 100 years. Were really proud of our long history of providing great healthcare. Our commitment to exceptional healthcare has been the driving force behind our success.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £13.16 an hour

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A3374-25-0009

  Job locations

  Bushey Medical Centre

  London Road

  Bushey

  Hertfordshire

  WD23 2NN

  
  

  Job description

  Job responsibilities

  Key Responsibilities:

  Manage the flow of all non-NHS requests from patients, solicitors, insurers, employers, and other third parties, including but not limited to:

  • Private medical reports and forms
  • Medicals for employment, insurance, or legal purposes
  • Travel vaccinations and private prescriptions
  • Subject Access Requests (SARs) and other non-NHS documentation
  • Actively contribute to identifying and implementing improvements in administrative processes, particularly those relating to non-NHS work.

  Liaise with patients, external organisations, and clinicians to clarify requirements, provide quotes, arrange payment, and ensure timely completion and delivery of documents.

  Oversee the processing of medical records requests and iGPR requests; ensuring that all legal, regulatory, and confidentiality requirements are met.

  Maintain accurate records of all non-NHS work, monitor outstanding requests, and support Manor View Practice in meeting its obligations and maximising income from private services.

  Manage and respond to EMIS and Accurx tasks, emails and direct queries

  Respond to patient queries in a professional and timely manner

  Take payments for all activity, in line with our policy and protocols, and ensure that a robust and accurate financial record keeping of all payments is maintained.

  Allocate work to Partners and Salaried GPs appropriately; consistently ensuring that the allocation is based on availability and relevance, ensuring an efficient workflow.

  Working as part of the Secretaries Team

  • Work collaboratively as a member of the secretary's team, contributing to a supportive and flexible working environment.
  • Responsible for managing and monitoring MVPs 2 week-wait spreadsheet. Continually update the spreadsheet, and identify and escalate any issues that arise and ensure the tracker
  • Support the secretary's team in achieving collective targets and maintaining high standards of patient care and confidentiality.

  We reserve the right to close this advert early once we have received a sufficient number of applications. Please submit your application at the earliest opportunity.

  Job description

  Job responsibilities

  Key Responsibilities:

  Manage the flow of all non-NHS requests from patients, solicitors, insurers, employers, and other third parties, including but not limited to:

  • Private medical reports and forms
  • Medicals for employment, insurance, or legal purposes
  • Travel vaccinations and private prescriptions
  • Subject Access Requests (SARs) and other non-NHS documentation
  • Actively contribute to identifying and implementing improvements in administrative processes, particularly those relating to non-NHS work.

  Liaise with patients, external organisations, and clinicians to clarify requirements, provide quotes, arrange payment, and ensure timely completion and delivery of documents.

  Oversee the processing of medical records requests and iGPR requests; ensuring that all legal, regulatory, and confidentiality requirements are met.

  Maintain accurate records of all non-NHS work, monitor outstanding requests, and support Manor View Practice in meeting its obligations and maximising income from private services.

  Manage and respond to EMIS and Accurx tasks, emails and direct queries

  Respond to patient queries in a professional and timely manner

  Take payments for all activity, in line with our policy and protocols, and ensure that a robust and accurate financial record keeping of all payments is maintained.

  Allocate work to Partners and Salaried GPs appropriately; consistently ensuring that the allocation is based on availability and relevance, ensuring an efficient workflow.

  Working as part of the Secretaries Team

  • Work collaboratively as a member of the secretary's team, contributing to a supportive and flexible working environment.
  • Responsible for managing and monitoring MVPs 2 week-wait spreadsheet. Continually update the spreadsheet, and identify and escalate any issues that arise and ensure the tracker
  • Support the secretary's team in achieving collective targets and maintaining high standards of patient care and confidentiality.

  We reserve the right to close this advert early once we have received a sufficient number of applications. Please submit your application at the earliest opportunity.

  Person Specification

  Experience

  Essential

  • A driven, self-motivated, and organised person who works well with the ethos of MVP.
  • A quick learner.
  • You must be a team player who enjoys working with colleagues to problem solve.
  • Willing and able to travel across our four sites, as required.

  Desirable

  • Previous experience in primary care
  • Has experience working with the EMIS IT system.
  • Has a good understanding of the Office 365 suite especially Excel and Teams

  Person Specification

  Experience

  Essential

  • A driven, self-motivated, and organised person who works well with the ethos of MVP.
  • A quick learner.
  • You must be a team player who enjoys working with colleagues to problem solve.
  • Willing and able to travel across our four sites, as required.

  Desirable

  • Previous experience in primary care
  • Has experience working with the EMIS IT system.
  • Has a good understanding of the Office 365 suite especially Excel and Teams

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Manor View Practice

  Address

  Bushey Medical Centre

  London Road

  Bushey

  Hertfordshire

  WD23 2NN

  
  

  Employer's website

  https://manorviewpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Manor View Practice

  Address

  Bushey Medical Centre

  London Road

  Bushey

  Hertfordshire

  WD23 2NN

  
  

  Employer's website

  https://manorviewpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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