• Job Description

  Req#: C9367-25-0633?language=en&page=786&sort=publicationDateDesc

  Job summary

  The post holder will be responsible for providing administrative support to staff based in multiple locations, as well as working closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. Often, as the first point of contact for Service Users Carers and external organizations the post holder is responsible for conveying the correct impression for the whole of the Trust.The post requires working autonomously, prioritizing your own workload whilst following established policies and procedures. Familiarity with MOJ, Courts, MAPPA, Solicitor firms, instructing courts to get CVP links, CTR and CPA processes, NHSE Case Manager and arranging Teams meetings is required.

  Main duties of the job

  Key duties include - supporting the clinicians and other professions with administrative tasks such as scheduling clinics and Service User appointments and meetings. Service User letter writing and minute taking of clinical meetings and maintaining records. The post includes supporting and mentoring of lower banded staff.

  About us

  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

  Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

  Welcoming. Kind. Positive. Respectful. Professional.

  Details

  Date posted

  22 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £28,860 to £31,671 a year Per annum, Pro rata (5% HCAS Included)

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  367-LD&F-9567

  Job locations

  St Pauls

  Slippers Hill

  Hemel Hempstead

  HP2 5XY

  
  

  Job description

  Job responsibilities

  Duties and ResponsibilitiesResponsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the teamTo be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional termsTo be familiar with all aspects of diary management, arranging meetings and taking notes as requiredTo use proficient internet skills to access, search and retrieve data relevant to the teamTo use touch typing and audio skills as necessary in daily workTo maintain essential data on EPRTo use knowledge and experience to meet the needs of the team by completing non routine tasksTo update skills as necessary and attend mandatory trainingTo provide mentorship to lower banded roles where appropriateTo provide cover for other administrators in a similar role and to those of a lower band where appropriate

  Provide and receive routine information, to inform work colleagues, patients, clients.Provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties.Dealing with telephone queries, checking clerical, patient information with clerical staff and patients.Communicating routine information verbally and in writing, with patients and staff on, for example discharge, admission, transfer.Provide information to staff from other departments, external contacts.Provide and receive complex or sensitive information.Maintains working relationships with own and other departments.

  Job description

  Job responsibilities

  Duties and ResponsibilitiesResponsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the teamTo be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional termsTo be familiar with all aspects of diary management, arranging meetings and taking notes as requiredTo use proficient internet skills to access, search and retrieve data relevant to the teamTo use touch typing and audio skills as necessary in daily workTo maintain essential data on EPRTo use knowledge and experience to meet the needs of the team by completing non routine tasksTo update skills as necessary and attend mandatory trainingTo provide mentorship to lower banded roles where appropriateTo provide cover for other administrators in a similar role and to those of a lower band where appropriate

  Provide and receive routine information, to inform work colleagues, patients, clients.Provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties.Dealing with telephone queries, checking clerical, patient information with clerical staff and patients.Communicating routine information verbally and in writing, with patients and staff on, for example discharge, admission, transfer.Provide information to staff from other departments, external contacts.Provide and receive complex or sensitive information.Maintains working relationships with own and other departments.

  Person Specification

  Qualifications

  Essential

  • Educated to Secondary Level with GCSE qualifications or equivalent
  • NVQ3/RSA3 or equivalent experience
  • Willingness to complete apprenticeship or other appropriate training / qualification pertain to the role

  Desirable

  • Communications skills / Leadership training
  • European Computer Driving Licence or equivalent

  Experience

  Essential

  • Extensive experience of working in an office environment
  • Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, taskrelated problem solving, acquired through experience
  • Range of work procedures and practices; base level of theoretical knowledge
  • Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure
  • Knowledge of specialist functional / medical/legal terms, organisational policies and procedures

  Person Specification

  Qualifications

  Essential

  • Educated to Secondary Level with GCSE qualifications or equivalent
  • NVQ3/RSA3 or equivalent experience
  • Willingness to complete apprenticeship or other appropriate training / qualification pertain to the role

  Desirable

  • Communications skills / Leadership training
  • European Computer Driving Licence or equivalent

  Experience

  Essential

  • Extensive experience of working in an office environment
  • Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, taskrelated problem solving, acquired through experience
  • Range of work procedures and practices; base level of theoretical knowledge
  • Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure
  • Knowledge of specialist functional / medical/legal terms, organisational policies and procedures

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  St Pauls

  Slippers Hill

  Hemel Hempstead

  HP2 5XY

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  St Pauls

  Slippers Hill

  Hemel Hempstead

  HP2 5XY

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice