• Job Description

  Req#: A4063-25-0004?language=en&page=187&sort=publicationDateDesc

  Job summary

  We are looking for a dedicated individual to join an established and efficient team of Medical Secretaries working in a busy GP Practice.

  Offering secretarial support for 16000 patients, applicants must be hardworking and willing to go the extra mile. The workload is demanding and the successful candidate will need to enjoy a fast-paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.

  Interviews to be held week commencing 4 August 2025.

  ***Please note this vacancy may close early due to a high number of applicants ***

  Main duties of the job

  Main duties include

  e-Referrals

  Patient enquiries

  Inviting patients to come in to surgery for follow-up etc.

  About us

  Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward thinking organisation striving to provide high quality patient care.

  The team is led by 9 GP-partners, supported by Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

  The clinical team is supported by well-trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in-house dispensaries.

  We encourage and support the personal development of staff, and are looking for the right person for our team.

  Details

  Date posted

  23 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A4063-25-0004

  Job locations

  37 Eastgate

  Hornsea

  East Yorkshire

  HU18 1LP

  
  

  Job description

  Job responsibilities

  Position:

  Medical Secretary

  Hours:

  24 - 37 per week

  Duration:

  Permanent

  Report to:

  Practice Manager

  Job Purpose:

  To provide a comprehensive secretarial service to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.

  Key Areas:

  Patient services; Secretarial Services to Clinicians and wider team

  Key Points:

  Managing referrals through the e-Referral system. Understanding referral routes and use of relevant forms and templates

  Carrying out assigned tasks from both clinical professionals and the wider team.

  Dealing with patient enquiries

  Inviting patients into the surgery to discuss the results of recent investigations

  Typing of clinical letters, patient referrals, non-NHS letters and reports

  Arranging and assisting with meetings including minute taking as required

  At all times observe the strict rules of confidentiality

  Familiarise yourself with the Staff Manual and follow practice policies and guidelines

  This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

  Job description

  Job responsibilities

  Position:

  Medical Secretary

  Hours:

  24 - 37 per week

  Duration:

  Permanent

  Report to:

  Practice Manager

  Job Purpose:

  To provide a comprehensive secretarial service to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.

  Key Areas:

  Patient services; Secretarial Services to Clinicians and wider team

  Key Points:

  Managing referrals through the e-Referral system. Understanding referral routes and use of relevant forms and templates

  Carrying out assigned tasks from both clinical professionals and the wider team.

  Dealing with patient enquiries

  Inviting patients into the surgery to discuss the results of recent investigations

  Typing of clinical letters, patient referrals, non-NHS letters and reports

  Arranging and assisting with meetings including minute taking as required

  At all times observe the strict rules of confidentiality

  Familiarise yourself with the Staff Manual and follow practice policies and guidelines

  This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

  Person Specification

  Qualifications

  Essential

  • Business Administration NVQ Level 3 or equivalent experience

  Experience

  Essential

  • Experience of business administration in a high work demand environment.
  • Experience of handling difficult conversations skilfully.
  • Excellent IT skills, including Microsoft and email.
  • Strong organisational skills with attention to detail and accuracy.

  Desirable

  • Experience of working in the wider NHS or primary care.
  • Working in a patient/customer facing role.
  • Experience of using clinical software packages - EMIS, SystmOne, GP Browser.

  General

  Essential

  • Ability to work under pressure.
  • Team player but also able to work unsupervised.
  • Flexible approach to working practices.
  • Commitment and enthusiasm.

  Person Specification

  Qualifications

  Essential

  • Business Administration NVQ Level 3 or equivalent experience

  Experience

  Essential

  • Experience of business administration in a high work demand environment.
  • Experience of handling difficult conversations skilfully.
  • Excellent IT skills, including Microsoft and email.
  • Strong organisational skills with attention to detail and accuracy.

  Desirable

  • Experience of working in the wider NHS or primary care.
  • Working in a patient/customer facing role.
  • Experience of using clinical software packages - EMIS, SystmOne, GP Browser.

  General

  Essential

  • Ability to work under pressure.
  • Team player but also able to work unsupervised.
  • Flexible approach to working practices.
  • Commitment and enthusiasm.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Eastgate Medical Group

  Address

  37 Eastgate

  Hornsea

  East Yorkshire

  HU18 1LP

  
  

  Employer's website

  https://www.eastgatemedicalgroup.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Eastgate Medical Group

  Address

  37 Eastgate

  Hornsea

  East Yorkshire

  HU18 1LP

  
  

  Employer's website

  https://www.eastgatemedicalgroup.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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