• Job Description

  Req#: E0054-25-0022LMGP?language=en&page=1042&sort=publicationDateDes

  Job summary

  To be responsible for delivering high-quality secretarial and administrative support to the clinical team. This includes typing medical correspondence, managing consultant diaries, processing referrals through the NHS e-Referral Service (e-RS), handling patient queries, and ensuring timely and accurate communication with internal departments and external healthcare providers.

  The Medical Secretary will act as a key point of contact for patients, consultants, and administrative staff, ensuring efficient coordination of patient pathways and contributing to the smooth operation of clinical services.

  Main duties of the job

  The Medical Secretary will provide key administrative and secretarial support to the clinical team. Core duties include typing correspondence, managing diaries, handling patient referrals via e-RS, and liaising with both internal departments and external healthcare providers. The role also involves maintaining accurate records and ensuring smooth communication throughout the patient care process.

  About us

  The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

  The practice operates across two sites; Willesden (main site), Wembley (branch site).

  The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

  The practice list is 18,000 patients.

  The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

  The practice is well supported by:

  5 GP Partners

  1 Non Clinical Managing / Executive Partner

  4 Salaried GP's

  1 Advanced Nurse Practitioner

  2 Physician Associates

  2 Practice Nurses

  4 phlebotomists / Healthcare Assistants

  3 Practice Based Clinical Pharmacists

  1 Pharmacy technician

  2 Social Prescribers

  2 In-House First Contact Physiotherapists

  1 In-House Dietician

  The practice provides:

  E-Consultations

  Telephone Triage

  Minor Surgery & Cryotherapy

  Family Planning

  Minor Ailment clinics

  Respiratory Clinics

  Ante-natal / Well baby / Mum clinics

  A dietician visits the branch site in Wembley

  A community midwife visits the main site in Willesden

  The practice is well supported by:

  Operations Manager

  Assistant Manager

  2 x lead receptionist and facilities leads

  2 x practice secretaries

  Finance assistant

  IT Data Analyst

  Approx 20 admin, clerical and reception staff members

  Details

  Date posted

  11 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  E0054-25-0022LMGP

  Job locations

  Law Medical Group Practice

  Wrottesley Road

  London

  NW10 5UY

  
  

  Job description

  Job responsibilities

  We are seeking a proactive and organised Medical Secretary to provide high-quality administrative support to our clinical team. This is a fixed-term position until December 2025, with full-time or part-time options available. Candidates must have working knowledge of the NHS e-Referral Service (e-RS).

  Key Responsibilities:

  • Type patient letters, discharge summaries, and general correspondence as dictated by the clinical team.

  • Manage the diary of named consultant(s), including appointments and meeting coordination.

  • Open and prioritise all incoming mail and take appropriate action.

  • Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.

  • Ensure all investigation results are available to clinical staff, signed, acted upon, and filed correctly.

  • Maintain and organise medical case notes appropriately.

  • Acquire and apply necessary medical terminology.

  • Manage the consultants waiting list and provide guidance to patients on the admission process.

  • Liaise with the Access Department and outpatient team as needed to coordinate patient admissions and appointments.

  • Action fast-track referrals promptly to ensure timely appointments.

  • Keep relevant departments informed of consultant and team members annual or study leave.

  • Support colleagues by offering guidance, advice, and assisting with the training of new staff.

  • Adhere to confidentiality and data protection policies regarding all patient information.

  Essential:

  • Knowledge and experience using the NHS e-Referral Service (e-RS) system is required.

  Job description

  Job responsibilities

  We are seeking a proactive and organised Medical Secretary to provide high-quality administrative support to our clinical team. This is a fixed-term position until December 2025, with full-time or part-time options available. Candidates must have working knowledge of the NHS e-Referral Service (e-RS).

  Key Responsibilities:

  • Type patient letters, discharge summaries, and general correspondence as dictated by the clinical team.

  • Manage the diary of named consultant(s), including appointments and meeting coordination.

  • Open and prioritise all incoming mail and take appropriate action.

  • Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.

  • Ensure all investigation results are available to clinical staff, signed, acted upon, and filed correctly.

  • Maintain and organise medical case notes appropriately.

  • Acquire and apply necessary medical terminology.

  • Manage the consultants waiting list and provide guidance to patients on the admission process.

  • Liaise with the Access Department and outpatient team as needed to coordinate patient admissions and appointments.

  • Action fast-track referrals promptly to ensure timely appointments.

  • Keep relevant departments informed of consultant and team members annual or study leave.

  • Support colleagues by offering guidance, advice, and assisting with the training of new staff.

  • Adhere to confidentiality and data protection policies regarding all patient information.

  Essential:

  • Knowledge and experience using the NHS e-Referral Service (e-RS) system is required.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
  • AMSPAR Medical Secretary Qualification or equivalent
  • NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field

  Experience

  Essential

  • Experience in a medical secretary or administrative support role
  • Experience working with the general public or patients in a professional setting
  • Proficient use of the NHS e-Referral Service (e-RS)

  Desirable

  • Previous experience within a healthcare environment
  • Familiarity with clinical systems such as EMIS or SystmOne
  • Experience managing consultant diaries and handling medical correspondence

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
  • AMSPAR Medical Secretary Qualification or equivalent
  • NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field

  Experience

  Essential

  • Experience in a medical secretary or administrative support role
  • Experience working with the general public or patients in a professional setting
  • Proficient use of the NHS e-Referral Service (e-RS)

  Desirable

  • Previous experience within a healthcare environment
  • Familiarity with clinical systems such as EMIS or SystmOne
  • Experience managing consultant diaries and handling medical correspondence

  Employer details

  Employer name

  Primary Care Management Solutions Ltd

  Address

  Law Medical Group Practice

  Wrottesley Road

  London

  NW10 5UY

  
  

  Employer's website

  https://www.pcmsolutions.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Management Solutions Ltd

  Address

  Law Medical Group Practice

  Wrottesley Road

  London

  NW10 5UY

  
  

  Employer's website

  https://www.pcmsolutions.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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