• Job Description

  Req#: C9409-23-0987?language=en&page=333&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity to join a dynamic, fast-paced operational team at Mersey and West Lancashire Teaching Hospitals NHS Trust. We are looking for a proactive and positive individual with experience of working in an Medical Secretary role.

  It is expected that applicants will have appropriate experience of working in an office environment, with the ability to liaise with all the relevant departments / clinical business units within the Trust. Strong line management and good leadership skills are essential.

  The successful candidate will be able to demonstrate excellent interpersonal and communication skills and will have the ability to forge and maintain good working relationships with colleagues.

  The ability to manage a very busy workload is essential, as is the ability to quickly find solutions and to identify and focus on critical issues when decision making.

  Main duties of the job

  This post holder will work within the Planned Care Clinical Business unit and provide secretarial services across all of the Clinical Business Units within the Trust.

  The post holder will be responsible for line managing the medical secretaries and support staff and for the delivery of the key performance indicators for the medical secretary services, ensuring dictation and clinical correspondence is produced in a timely manner and in line with ICB requirements.

  The post holder will also ensure that resources within the service are managed efficiently and effectively and that the service provides the highest standard in relation to clinical correspondence and secretarial services.

  About us

  The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.

  From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

  The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

  The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

  Our Vision is to deliver 5 Star Patient Care:

  • CARE that is evidence based, high quality and compassionate
  • SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

  Our achievements include:

  • Trust rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

  Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available

  Date posted

  05 December 2023

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £35,392 to £42,618 a year Per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  347-5778178

  Job locations

  Southport DGH

  Town Lane Kew

  Southport

  PR8 6PN

  
  

  Job description

  Job responsibilities

  Please see job description for further details

  Advertising Date: 5th December 2023

  Closing Date: 12th December 2023

  Shortlisting Date: 13th December 2023

  Proposed Interview Date: W/C 1st January 2024

  Job description

  Job responsibilities

  Please see job description for further details

  Advertising Date: 5th December 2023

  Closing Date: 12th December 2023

  Shortlisting Date: 13th December 2023

  Proposed Interview Date: W/C 1st January 2024

  Person Specification

  Skills and Abilities

  Essential

  • Ability to understand, disseminate and act upon complex sensitive information
  • Ability to work independently and within a multi professional team setting
  • Ability to liaise with outside agencies and other NHS organisations
  • Excellent communication - both written and verbal
  • Ability to manage and maintain information systems
  • Confidence dealing with and negotiating with senior management and clinicians
  • Good leadership skills
  • High level of personal integrity with supportive inclusion style
  • Posses the ability to manage, prioritise and organise competing demands

  Desirable

  • Ability to analyse and interpret complex information
  • Ability to plan and manage across CBU boundaries

  Qualifications

  Essential

  • Degree or equivalent experience in operational management
  • IT qualification or equivalent experience

  Desirable

  • British Society of Medical Secretaries Diploma or advanced AMSPAR diploma or equivalent experience

  Knowledge and Experience

  Essential

  • Staff management and supervision
  • Budget management experience
  • Experience of dealing with patient complaints face to face, written and over the phone
  • Previous line management experience

  Desirable

  • Knowledge of complaints process within the NHS
  • Experience of collaboration across a complex work environment

  Physical skills

  Essential

  • Advanced IT and keyboard skills

  Physical effort

  Essential

  • There is a frequent requirement for sitting in a restricted position at a desk for a substantial part of the working day

  Mental effort

  Essential

  • Frequent concentration is required to undertake day to day responsibilities where the work pattern is predictable

  Emotional effort

  Essential

  • Limited exposure to emotional and distressing circumstances whilst dealing with patient complaints

  Working conditions

  Essential

  • Primarily office based role suing VDU
  • Ability to cross site travel

  Person Specification

  Skills and Abilities

  Essential

  • Ability to understand, disseminate and act upon complex sensitive information
  • Ability to work independently and within a multi professional team setting
  • Ability to liaise with outside agencies and other NHS organisations
  • Excellent communication - both written and verbal
  • Ability to manage and maintain information systems
  • Confidence dealing with and negotiating with senior management and clinicians
  • Good leadership skills
  • High level of personal integrity with supportive inclusion style
  • Posses the ability to manage, prioritise and organise competing demands

  Desirable

  • Ability to analyse and interpret complex information
  • Ability to plan and manage across CBU boundaries

  Qualifications

  Essential

  • Degree or equivalent experience in operational management
  • IT qualification or equivalent experience

  Desirable

  • British Society of Medical Secretaries Diploma or advanced AMSPAR diploma or equivalent experience

  Knowledge and Experience

  Essential

  • Staff management and supervision
  • Budget management experience
  • Experience of dealing with patient complaints face to face, written and over the phone
  • Previous line management experience

  Desirable

  • Knowledge of complaints process within the NHS
  • Experience of collaboration across a complex work environment

  Physical skills

  Essential

  • Advanced IT and keyboard skills

  Physical effort

  Essential

  • There is a frequent requirement for sitting in a restricted position at a desk for a substantial part of the working day

  Mental effort

  Essential

  • Frequent concentration is required to undertake day to day responsibilities where the work pattern is predictable

  Emotional effort

  Essential

  • Limited exposure to emotional and distressing circumstances whilst dealing with patient complaints

  Working conditions

  Essential

  • Primarily office based role suing VDU
  • Ability to cross site travel

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Mersey and West Lancashire Teaching Hospitals NHS Trust

  Address

  Southport DGH

  Town Lane Kew

  Southport

  PR8 6PN

  
  

  Employer's website

  https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mersey and West Lancashire Teaching Hospitals NHS Trust

  Address

  Southport DGH

  Town Lane Kew

  Southport

  PR8 6PN

  
  

  Employer's website

  https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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