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Job Description
- Req#: A0221-25-0002?language=en&page=181&sort=publicationDateDesc
- Educated to GCSE in Mathematics and English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills, including typing
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as part of a team or autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Be polite and confident
- Be flexible and motivated, a forward thinker
- Ability to be sensitive and empathetic in distressing situations
- Ability to work under pressure
- Clinical (SystmOne) IT system user skills
- Previous GP medical secretary experience
- Medical terminology training
- Flexibility to work outside of core office hours
- Disclosure and Barring Service (DBS) check
- Educated to GCSE in Mathematics and English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills, including typing
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as part of a team or autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Be polite and confident
- Be flexible and motivated, a forward thinker
- Ability to be sensitive and empathetic in distressing situations
- Ability to work under pressure
- Clinical (SystmOne) IT system user skills
- Previous GP medical secretary experience
- Medical terminology training
- Flexibility to work outside of core office hours
- Disclosure and Barring Service (DBS) check
Job summary
We are seeking a permanent part time secretary to join our team, following relocation. The successful applicant would ideally have general practice experience, will need to have good communication and customer service skills, be self-motivated and be IT literate. Experience is desirable but not essential. This is an interesting and varied role, working as part of a team in a very busy but friendly and welcoming practice.
Core hours are needed; however, flexible working is key in this role to cover holiday/sickness. The successful applicants need to be able to start at 8am and be able to work as late as 5pm.
Main duties of the job
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
About us
Thorpewood Medical Group is a friendly and supportive GP Surgery looking after 12,500 patients. TMG has several teams including our Partners/GPs; ANPs; Practice Nurses; HCAs; Management Team; Pharmacy Team; IT Team; Secretarial Team and Reception Team.
We also liaise with our local PCN and have support from Physio's and Mental Health Practitioners through the PCN.
Details
Date posted
26 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0221-25-0002
Job locations
Woodside Road
Norwich
Norfolk
NR7 9QL
Job description
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquiries in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing calling letters as requested
g. Scanning patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Coding data on the clinical IT system
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities, the Medical Secretary may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings
c. Support reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquiries in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing calling letters as requested
g. Scanning patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Coding data on the clinical IT system
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities, the Medical Secretary may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings
c. Support reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
Person Specification
Qualifications
Essential
Desirable
Other requirements
Essential
Qualifications
Essential
Desirable
Other requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Thorpewood Medical Group
Address
Woodside Road
Norwich
Norfolk
NR7 9QL
Employer's website
https://www.thorpewoodmedicalgroup.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Thorpewood Medical Group
Address
Woodside Road
Norwich
Norfolk
NR7 9QL
Employer's website
https://www.thorpewoodmedicalgroup.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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