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Job Description
- Req#: A5800-25-0009?language=en&page=64&sort=publicationDateDesc
- Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
- Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
- Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
- Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.
- Experience:
- Previous experience as a medical secretary or in a similar administrative role.
- Experience working in a GP practice or healthcare environment is desirable.
- SystmOne Experience
- Experience:
- Previous experience as a medical secretary or in a similar administrative role.
- Experience working in a GP practice or healthcare environment is desirable.
- SystmOne Experience
Job summary
Job Summary:
The Medical Secretary will provide comprehensive administrative support to Lionwood Medical Practice, ensuring the smooth and efficient operation of the practice. The role involves managing patient records, scheduling appointments, handling correspondence, creating, and managing referrals, planning for student clinics and liaising with patients, healthcare professionals, and external organisations.
Main duties of the job
Manage patient records, ensuring they are accurate, up-to-date, and securely stored.
Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.
Ensure documents are scanned and actioned within a timely manner
Handle incoming and outgoing mail, emails, and telephone calls.
Maintain and update practice databases and filing systems.
Schedule and manage patient appointments, ensuring efficient use of practice resources.
Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.
Greet and assist patients, providing a friendly and professional service.
Manage patient inquiries, resolving issues promptly and effectively.
Ensure patient confidentiality and privacy are maintained at all times.
Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.
Communicate effectively with patients, providing clear and accurate information.
Assist in the preparation and distribution of practice newsletters and other communications.
Ensure the practice environment is clean, tidy, and well-organised.
Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.
About us
At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.
Key Features:
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
£13.46 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5800-25-0009
Job locations
30a Wellesley Avenue
Norwich
Norfolk
NR1 4NU
Job descriptionJob description
Job responsibilities
Key Responsibilities:
Administrative Support:
Manage patient records, ensuring they are accurate, up-to-date, and securely stored.
Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.
Ensure documents are scanned and actioned within a timely manner
Handle incoming and outgoing mail, emails, and telephone calls.
Maintain and update practice databases and filing systems.
Appointment Management:
Schedule and manage patient appointments, ensuring efficient use of practice resources.
Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.
Patient Liaison:
Greet and assist patients, providing a friendly and professional service.
Manage patient inquiries, resolving issues promptly and effectively.
Ensure patient confidentiality and privacy are maintained at all times.
Communication:
Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.
Communicate effectively with patients, providing clear and accurate information.
Assist in the preparation and distribution of practice newsletters and other communications.
Office Management:.
Ensure the practice environment is clean, tidy, and well-organised.
Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.
Compliance and Confidentiality:
Adhere to practice policies and procedures, including data protection and health and safety regulations.
Maintain strict confidentiality regarding patient information and practice operations.
Job responsibilities
Key Responsibilities:
Administrative Support:
Manage patient records, ensuring they are accurate, up-to-date, and securely stored.
Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.
Ensure documents are scanned and actioned within a timely manner
Handle incoming and outgoing mail, emails, and telephone calls.
Maintain and update practice databases and filing systems.
Appointment Management:
Schedule and manage patient appointments, ensuring efficient use of practice resources.
Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.
Patient Liaison:
Greet and assist patients, providing a friendly and professional service.
Manage patient inquiries, resolving issues promptly and effectively.
Ensure patient confidentiality and privacy are maintained at all times.
Communication:
Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.
Communicate effectively with patients, providing clear and accurate information.
Assist in the preparation and distribution of practice newsletters and other communications.
Office Management:.
Ensure the practice environment is clean, tidy, and well-organised.
Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.
Compliance and Confidentiality:
Adhere to practice policies and procedures, including data protection and health and safety regulations.
Maintain strict confidentiality regarding patient information and practice operations.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lionwood Medical Practice
Address
30a Wellesley Avenue
Norwich
Norfolk
NR1 4NU
Employer's website
https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lionwood Medical Practice
Address
30a Wellesley Avenue
Norwich
Norfolk
NR1 4NU
Employer's website
https://www.lionwoodmedicalpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.