• Job Description

  Req#: C9388-25-0824?language=en&page=71&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a full time Band 3 Medical Secretary working within the Osteoporosis team at Torbay Hospital.

  The successful candidate will provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

  The Osteoporosis service is a nurse led service with oversight from 2 Rheumatology Consultants.

  You will have excellent organisational, secretarial and communication skills, with a pass in GCSE English Language.

  Main duties of the job

  • Support the day-to-day administration of the service
  • Facilitate patient pathways by coordinating, booking and proactively tracking the timeliness of patient's treatments and appointments for patients requiring medication therapies
  • Close and effective liaison with different departments is an essential aspect of this role
  • Excellent organisational communication skills together with high levels of accuracy and attention to detail
  • Communicate effectively in writing and verbally on a daily basis
  • Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed
  • Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate
  • Clinic outcomes must be recorded accurately and complete or amend any that have not been done
  • Act on correspondence received and bring to the attention of the clinician along with the medical notes
  • Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department
  • Plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader
  • Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role

  About us

  Why Work With Us

  The Osteoporosis Service is a nurse ked service with oversight from 2 Rheumatology Consultants, based at Torbay Hospital.

  The administration team consists of 3 medical secretaries.

  The most rewarding part of this role is providing a high standard of administrative assistance to clinicians, patients, carers, relatives, outside agencies and the overall team ensuring they are all well supported.

  Details

  Date posted

  27 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  388-7252832-A&C

  Job locations

  Kitson Hall

  Torbay Hospital

  Torquay

  TQ2 7AA

  
  

  Job description

  Job responsibilities

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

  Job description

  Job responsibilities

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

  Person Specification

  Qualifications and training

  Essential

  • Good standard of education (to include GCSE grade C in Maths and English or equivalent)
  • Typing at a level of speed and accuracy equivalent to 40 wpm

  Desirable

  • AMSPAR / Medical terminology qualification
  • Typing ability to a minimum of RSA II (or equivalent)

  Knowledge and experience

  Essential

  • Proven secretarial and administrative experience
  • Ability to effectively use Microsoft Office software
  • Customer care experience of providing a customer focused service
  • Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection
  • Excellent organisational and typing skills
  • Ability to work on own initiative, prioritise own workload and achieve deadlines

  Desirable

  • Medical Secretary/NHS experience
  • Knowledge and experience of the Trust patient administrative and information systems
  • Understanding of Referral to Treatment Pathways

  Person Specification

  Qualifications and training

  Essential

  • Good standard of education (to include GCSE grade C in Maths and English or equivalent)
  • Typing at a level of speed and accuracy equivalent to 40 wpm

  Desirable

  • AMSPAR / Medical terminology qualification
  • Typing ability to a minimum of RSA II (or equivalent)

  Knowledge and experience

  Essential

  • Proven secretarial and administrative experience
  • Ability to effectively use Microsoft Office software
  • Customer care experience of providing a customer focused service
  • Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection
  • Excellent organisational and typing skills
  • Ability to work on own initiative, prioritise own workload and achieve deadlines

  Desirable

  • Medical Secretary/NHS experience
  • Knowledge and experience of the Trust patient administrative and information systems
  • Understanding of Referral to Treatment Pathways

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Kitson Hall

  Torbay Hospital

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Kitson Hall

  Torbay Hospital

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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