• Job Description

  Req#: A0133-25-0000?language=en&page=803&sort=publicationDateDesc

  Job summary

  Job Summary The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

  The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

  Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

  Main duties of the job

  Demonstrate a professional and courteous manner

  Acceptance for strict confidentiality.

  Communicating effectively and courteously with all

  To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required

  Make appointments, booking and hospital admissions as required

  Maintain filling and administrative systems.

  File patient records and correspondence in patient medical records

  To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication.

  Updating and maintenance of franking machine with postage

  To provide cover secretarial/ administration team during periods of sickness and annual leave.

  Recording written communication legibly and accurately

  Efficiently planning and prioritising own workload.

  Deal with general enquiries and verbal complaints

  Monitor and action tasks via Emis Web.

  Action 2 week referrals for patients.

  Incident reporting via SIRMS (safeguard incident & risk management system)

  Communicate effectively with the practice team

  Deal efficiently with Solicitor requests, including payment and redacting of 3rdparty information

  Resolve job related issues, including patient documentation and help resolve minor problems

  Attend meetings when required

  To work safely at all times in accordance with legislation and practice policies

  Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness.

  This list is not exhaustive

  About us

  Our practice is based in Howdon, Wallsend, and serves a patient population of approximately 9,500. We are a very busy practice, but we pride ourselves on having an excellent and dedicated team of staff who work collaboratively to ensure that patient care remains our top priority.

  Details

  Date posted

  17 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0133-25-0000

  Job locations

  Tynemouth Road

  Wallsend

  Tyne And Wear

  NE28 0AD

  
  

  Job description

  Job responsibilities

  The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

  Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

  Job description

  Job responsibilities

  The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

  Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

  Person Specification

  Experience

  Essential

  • Working knowledge of medical secretarial duties (via CV and at interview)
  • Experience of dealing with the public/patients
  • Previous experience in General practice or NHS setting
  • Experience of computer based clinical systems EMIS Web

  Qualifications

  Essential

  • Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)

  Knowledge and Skills

  Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
  • Excellent written and attention to detail
  • Ability to effectively use the internet and e-mail within guidelines
  • Ensure all telephone calls are answered efficiently and effectively
  • Computer Literacy
  • Good customer service skills both over the phone and face to face.
  • Efficient and accurate, committed to providing a high quality service
  • Good time management skills able to prioritise and organise workload for best effect
  • Confident able to use own initiative/resourcefulness and common sense(can give examples)
  • Ability to maintain a high level of confidentiality and discretion at all times.
  • Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
  • Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
  • Flexible in terms of working hours
  • Able to multi task and respond to change in a positive manner.
  • Willingness to develop competency skills relevant to the role
  • Ability to learn new systems quickly
  • Knowledge of medical terminology
  • Good communication, positive and upbeat can do attitude work well with all teams.
  • An understanding acceptance and adherence to the need for strict confidentiality
  • Demonstrate the core values in the practice.
  • Responses well to changing environment.
  • Not registered with Practice
  • Willingness to undergo education/training for both practice and service needs
  • Willingness to work towards performance objectives(Appraisal)
  • Transport and/or live within easy commutable distance

  Person Specification

  Experience

  Essential

  • Working knowledge of medical secretarial duties (via CV and at interview)
  • Experience of dealing with the public/patients
  • Previous experience in General practice or NHS setting
  • Experience of computer based clinical systems EMIS Web

  Qualifications

  Essential

  • Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)

  Knowledge and Skills

  Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
  • Excellent written and attention to detail
  • Ability to effectively use the internet and e-mail within guidelines
  • Ensure all telephone calls are answered efficiently and effectively
  • Computer Literacy
  • Good customer service skills both over the phone and face to face.
  • Efficient and accurate, committed to providing a high quality service
  • Good time management skills able to prioritise and organise workload for best effect
  • Confident able to use own initiative/resourcefulness and common sense(can give examples)
  • Ability to maintain a high level of confidentiality and discretion at all times.
  • Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
  • Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
  • Flexible in terms of working hours
  • Able to multi task and respond to change in a positive manner.
  • Willingness to develop competency skills relevant to the role
  • Ability to learn new systems quickly
  • Knowledge of medical terminology
  • Good communication, positive and upbeat can do attitude work well with all teams.
  • An understanding acceptance and adherence to the need for strict confidentiality
  • Demonstrate the core values in the practice.
  • Responses well to changing environment.
  • Not registered with Practice
  • Willingness to undergo education/training for both practice and service needs
  • Willingness to work towards performance objectives(Appraisal)
  • Transport and/or live within easy commutable distance

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bewicke Medical Centre

  Address

  Tynemouth Road

  Wallsend

  Tyne And Wear

  NE28 0AD

  
  

  Employer's website

  https://www.bewickemedicalcentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Bewicke Medical Centre

  Address

  Tynemouth Road

  Wallsend

  Tyne And Wear

  NE28 0AD

  
  

  Employer's website

  https://www.bewickemedicalcentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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