• Job Description

  Req#: 840762400
  The Marion, IL VA Medical Center is seeking two full-time Medical Support Assistants (MSAs) to join the Emergency Department to perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. MSAs are responsible for answering phones, greeting patients and scheduling appointments in accordance with VHA national scheduling guidelines. Marion, IL VAMC employees will receive first consideration.
  
  
  
  

  Duties

  
  

  The Medical Support Assistant (MSA) is responsible for answering phones, greeting patients, relaying messages to appropriate staff, scheduling appointments and interpreting and verifying provider orders. Other duties include but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults, entering no-show information, monitoring appointment requests from multiple electronic sources, participating in huddles, verifying and updating demographics and insurance information and coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals.
  
  GS-5 MSA (Full Performance Level) Assignment: This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
  
  Work Schedule: Monday-Friday 7:30-4pm
  Compressed/Flexible:Not Available
  Telework: Not Available
  Virtual: This is not a virtual position
  Functional Statement #: 000000
  Relocation/Recruitment Incentives: Not Authorized
  Permanent Change of Station (PCS): Not Authorized
  PCS Appraised Value Offer (AVO): Not Authorized
  

  
  

  Requirements

  
  

• About the company

  The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.

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