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Job Description
- Req#: A2480-25-0003?language=en&page=70&sort=publicationDateDesc
- Must have experience in a similar role with an understanding of medication and process
- Must have experience in a similar role with an understanding of medication and process
Job summary
If you want an investment in your future and be involved in developing the health of our community then this is the role for you. We would like to invite you to join us at Queensway Medical Centre. This position is 25 hours Per Week starting at 9am until 2pm Monday to Friday.
Queensway Medical Centre is a friendly, supportive and well-established training GP practice. We provide training for GP registrar, medical students and clinical pharmacist. We are working from Poulton Le Fylde town, just outside of Blackpool. Our GPs recognise that the quality of medicines management at the practice is vital to ensure safe, effective and appropriate prescribing.
This is a new and exciting role to work alongside our evolving medicine management team to support patient medications and maintain patient safety. So, the successful candidate will be able to demonstrate confidence in consulting patient and their carer as well as communicating effectively with practice team to provide best patient care. The role will be extremely varied, with the opportunity to deal with daily queries, support medication reviews, develop practice policies and conduct audit work.
Applicants are welcome from those with existing primary care or GP practice experience or applicants that have a keen interest to develop experience in primary care medical services.
Main duties of the job
To process, all repeat medication requests electronic and paper sent in by patients in accordance with Practice guidelines
To process all repeat medication requests from the surgery NHS Mail box at least twice daily.
To collect and process repeat prescription requests from the, post box and reception.
To process, all nomad medication requests electronically
To liaise with patients and chemists regarding queries and requests.
To ensure that patient queries on medication are highlighted to the relevant Pharmacist either Community or Practice.
Ensure adequate provision and security of prescription paper
Initiating contact with and responding to prescribing requests from patients, other team members and associated healthcare agencies and providers
To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to detail in the patient records and then destroy the prescription (2 months old)
To adhere to the Death protocol in respect of prescriptions
Be aware of monitoring requirements for selected drugs and follow up required monitoring with patients.
Ensure appropriate health checks and medications reviews are undertaken.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
About us
Work with the Practice Pharmacist to provide a Medicine Management Service and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Details
Date posted
30 May 2025
Pay scheme
Other
Salary
£12.47 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2480-25-0003
Job locations
Queensway
Poulton-le-fylde
Lancashire
FY6 7ST
Job descriptionJob description
Job responsibilities
Job Summary:
To act as a focal point of communication between the GPs, pharmacist, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.
Job responsibilities
Work with the Practice Pharmacist to provide a Medicine Management Service and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To process, all repeat medication requests electronic and paper sent in by patients in accordance with Practice guidelines
To process all repeat medication requests from the surgery NHS Mail box at least twice daily.
To collect and process repeat prescription requests from the, post box and reception.
To process, all nomad medication requests electronically
To liaise with patients and chemists regarding queries and requests.
To ensure that patient queries on medication are highlighted to the relevant Pharmacist either Community or Practice.Ensure adequate provision and security of prescription paper
Initiating contact with and responding to prescribing requests from patients, other team members and associated healthcare agencies and providers
To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to detail in the patient records and then destroy the prescription (2 months old)
To adhere to the Death protocol in respect of prescriptions
Be aware of monitoring requirements for selected drugs and follow up required monitoring with patients. Ensure appropriate health checks and medications reviews are undertaken.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
Employee responsibilities:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Maintaining security in accordance with Practice protocols
Ensuring patient and carer records are up to date.
Dealing with confidential waste ensuring disposal into shredding facility provided
Keeping working environment clean, tidy and free from hazard
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Competencies:
Sound knowledge of EMIS Clinical System, Window and MS Office.
Awareness of data security requirements
IT literate
Good verbal and written communication skills
Problem solving skills
Flexible approach, team player, good sense of humour
Knowledge of medical terminology.
Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Health and Safety/Risk Management
The post-holder must comply at all times with the services Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990)
Infection Control
Applies infection control measures within the Practice to include:
Universal hygiene precautions
The collection and handling of laboratory specimens
Segregation and disposal of waste materials
Decontamination of instruments and clinical equipment
Reporting and treatment of sharps injuries
Dealing with blood and body fluid spillage
Assist patients and colleagues in adopting sound infection control measures
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Dignity and respect for patient confidentiality
The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role
To treat patients, colleagues and visitors with dignity and respect at all times.
Communication and Working Relationship
The post-holder will establish and maintain effective communication pathways with colleagues, stakeholders, patients and their carers
Recognise the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
Utilise communication skills to support patients to adhere to prescribed treatment regimens
Anticipate barriers to communication and take action to improve communication when appropriate
Rehabilitation of Offenders Act 1994
Because of the nature of the work, this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.
Job responsibilities
Job Summary:
To act as a focal point of communication between the GPs, pharmacist, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.
Job responsibilities
Work with the Practice Pharmacist to provide a Medicine Management Service and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To process, all repeat medication requests electronic and paper sent in by patients in accordance with Practice guidelines
To process all repeat medication requests from the surgery NHS Mail box at least twice daily.
To collect and process repeat prescription requests from the, post box and reception.
To process, all nomad medication requests electronically
To liaise with patients and chemists regarding queries and requests.
To ensure that patient queries on medication are highlighted to the relevant Pharmacist either Community or Practice.Ensure adequate provision and security of prescription paper
Initiating contact with and responding to prescribing requests from patients, other team members and associated healthcare agencies and providers
To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to detail in the patient records and then destroy the prescription (2 months old)
To adhere to the Death protocol in respect of prescriptions
Be aware of monitoring requirements for selected drugs and follow up required monitoring with patients. Ensure appropriate health checks and medications reviews are undertaken.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
Employee responsibilities:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Maintaining security in accordance with Practice protocols
Ensuring patient and carer records are up to date.
Dealing with confidential waste ensuring disposal into shredding facility provided
Keeping working environment clean, tidy and free from hazard
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Competencies:
Sound knowledge of EMIS Clinical System, Window and MS Office.
Awareness of data security requirements
IT literate
Good verbal and written communication skills
Problem solving skills
Flexible approach, team player, good sense of humour
Knowledge of medical terminology.
Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Health and Safety/Risk Management
The post-holder must comply at all times with the services Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990)
Infection Control
Applies infection control measures within the Practice to include:
Universal hygiene precautions
The collection and handling of laboratory specimens
Segregation and disposal of waste materials
Decontamination of instruments and clinical equipment
Reporting and treatment of sharps injuries
Dealing with blood and body fluid spillage
Assist patients and colleagues in adopting sound infection control measures
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Dignity and respect for patient confidentiality
The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role
To treat patients, colleagues and visitors with dignity and respect at all times.
Communication and Working Relationship
The post-holder will establish and maintain effective communication pathways with colleagues, stakeholders, patients and their carers
Recognise the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
Utilise communication skills to support patients to adhere to prescribed treatment regimens
Anticipate barriers to communication and take action to improve communication when appropriate
Rehabilitation of Offenders Act 1994
Because of the nature of the work, this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Queensway Medical Centre
Address
Queensway
Poulton-le-fylde
Lancashire
FY6 7ST
Employer's website
https://www.queenswaymedicalcentre.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Queensway Medical Centre
Address
Queensway
Poulton-le-fylde
Lancashire
FY6 7ST
Employer's website
https://www.queenswaymedicalcentre.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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