• Job Description

  Req#: C9350-25-0683?language=en&page=458&sort=publicationDateDesc

  Job summary

  We are looking to recruit enthusiastic and self-motivated administrator/receptionist to join the Mersey Care Medicines Management Team. The Executive team at Mersey Care recognise the value of pharmacy services and have recently invested a significant amount of additional funding to enable the transformation and expansion of dispensary services.

  The medicines management team administrator role is based in one of two dispensaries, located in Maghull Health Park and Hollins Park.

  This post will be based at Hollins Park but you may occasionally be required to provide cover at Maghull Health Park. Working hours, base and location of work would be mutually agreed following on appointment in role.

  Main duties of the job

  This role provides an opportunity for you to provide a vital role within our team.

  Duties include working in our busy prescription reception areas presenting a positive and friendly image to patients and visitors, assist with the intake and giving out of prescriptions including electronic transactions, answering telephone calls, printing out and responding to emails, filing prescriptions, printing work from our medicines management computer system, requesting new prescriptions from clinical teams and speaking to patients and their carers.

  For full information regarding required qualifications and experience please refer to the job description and person specification.

  The post-holder will be obliged to participate in our seven day medicines supply service in line with the hours of operation.

  About us

  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

  We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

  At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

  Flexible working requests will be considered for all roles.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  350-TWS7201233

  Job locations

  Hollins Park Hospital

  Hollins Lane, Winwick

  Warrington

  WA2 8WA

  
  

  Job description

  Job responsibilities

  1. Present a positive and friendly image to dispensary and pharmacy patients, as well as other visitors, handling queries in a professional, courteous, and efficient manner.2. Assist with the intake and giving out of prescriptions including electronic transactions, as well as support stock control, ordering, and restocking in the dispensary.3. Responsible for the booking in and printing of prescriptions and medication requests (emailed requests or EPMA) onto a manual system with the view to moving to an electronic system in the future.4. Additionally, when needed, the post-holder will help to ensure medication deliveries are availablefor transport times.5. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, and referring to the relevant member of the medicines management team as necessary.6. To implement administrative tasks in a thorough, logical and repeatable way.7. To assist the line manager with administrative processes, providing cross cover and backup for other team members. Leading to the minimisation of overtime, sickness, cost to the Trust and wasting of resources, through operating the required systems.8. Produce a wide variety of correspondence, reports, spreadsheets, forms, action plans etc. using Microsoft Office Applications along with data input and maintenance of a variety of records.

  Please refer to JD for more information.

  Job description

  Job responsibilities

  1. Present a positive and friendly image to dispensary and pharmacy patients, as well as other visitors, handling queries in a professional, courteous, and efficient manner.2. Assist with the intake and giving out of prescriptions including electronic transactions, as well as support stock control, ordering, and restocking in the dispensary.3. Responsible for the booking in and printing of prescriptions and medication requests (emailed requests or EPMA) onto a manual system with the view to moving to an electronic system in the future.4. Additionally, when needed, the post-holder will help to ensure medication deliveries are availablefor transport times.5. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, and referring to the relevant member of the medicines management team as necessary.6. To implement administrative tasks in a thorough, logical and repeatable way.7. To assist the line manager with administrative processes, providing cross cover and backup for other team members. Leading to the minimisation of overtime, sickness, cost to the Trust and wasting of resources, through operating the required systems.8. Produce a wide variety of correspondence, reports, spreadsheets, forms, action plans etc. using Microsoft Office Applications along with data input and maintenance of a variety of records.

  Please refer to JD for more information.

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Math's and English
  • RSA 2 Word/Text Processing or equivalent

  Desirable

  • NHS experience in administration, secretarial or reception roles
  • ECDL

  Knowledge/Experience

  Essential

  • Knowledge of working with a wide variety of computer software applications, such as Word, Excel, Outlook
  • Taking and transcribing minutes

  Desirable

  • Experience of working in the NHS

  Values

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

  Skills

  Essential

  • Ability to operate systems and support the management objectives of the department and Trust
  • Good communication skills

  Desirable

  • Has operated systems before in an office environment
  • Has worked in a multi-skilled environment before

  Other

  Essential

  • Is flexible and has a positive approach to management, supervision and meeting the needs of service users
  • Is prepared to support the induction of new starters in relation to admin tasks and attend all mandatory training
  • Is prepared to participate in all admin tasks
  • Is prepared to explain the procedures and policies to staff members
  • Will deliver the agreed administrative tasks assigned

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Math's and English
  • RSA 2 Word/Text Processing or equivalent

  Desirable

  • NHS experience in administration, secretarial or reception roles
  • ECDL

  Knowledge/Experience

  Essential

  • Knowledge of working with a wide variety of computer software applications, such as Word, Excel, Outlook
  • Taking and transcribing minutes

  Desirable

  • Experience of working in the NHS

  Values

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

  Skills

  Essential

  • Ability to operate systems and support the management objectives of the department and Trust
  • Good communication skills

  Desirable

  • Has operated systems before in an office environment
  • Has worked in a multi-skilled environment before

  Other

  Essential

  • Is flexible and has a positive approach to management, supervision and meeting the needs of service users
  • Is prepared to support the induction of new starters in relation to admin tasks and attend all mandatory training
  • Is prepared to participate in all admin tasks
  • Is prepared to explain the procedures and policies to staff members
  • Will deliver the agreed administrative tasks assigned

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Hollins Park Hospital

  Hollins Lane, Winwick

  Warrington

  WA2 8WA

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Hollins Park Hospital

  Hollins Lane, Winwick

  Warrington

  WA2 8WA

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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