Remote Jobs
Member Engagement, Sr Specialist (Remote in Detroit Area)
This job is now closed
Job Description
- Req#: 300001391442966
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with some travel for local events in or near the Detroit area
- Competitive benefits and compensation package
- Chance to make a positive impact on member engagement and retention
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Conduct member outreach and manage engagement programs to enhance member retention
- Investigate and resolve access and cultural sensitivity issues for members
- Monitor grievances and assist enrollees in the grievance process at both HMO and State levels
- Provide training and educational materials to relevant staff and providers
- Collaborate with the Care Management department to address member issues and identify trends
What is Required (Qualifications):
- Bachelor's Degree in Social Work, Human Services, or a related field
- 3-5 years of experience working with the Medicaid population, preferably in an HMO or MCO setting
- Excellent communication skills, both written and verbal
- Strong data analysis skills, including proficiency in Excel and report creation
- Ability to work both independently and collaboratively as part of a team
How to Stand Out (Preferred Qualifications):
- Graduate Degree in Social Work, Human Services, or a related field
- 5+ years of experience in member engagement or similar roles
- Experience working with disabled, underserved, and/or disadvantaged populations
#HealthcareServices #MemberEngagement #RemoteWork #CareerOpportunity #HealthcareAdvocacy
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