• Job Description

  Req#: R118065

  Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.

  The Benefits of working at BJ’s

  • BJ’s pays weekly

  • Generous time off programs to support busy lifestyles*

  o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

  • Benefit plans for your changing needs*

  o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

  *eligibility requirements vary by position

  **medical plans vary by location

  Job Summary

  Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

  Team Members:

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
  • We strive for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.

  Members:

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

  Club Standards: Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily
    • Clean and organized, inside, and out

  Know your Business:

  • Understand how to access and read production and/or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.

  Major Tasks, Responsibilities, and Key Accountabilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
  • Reviews and maintains the AP Alert Binder according to AP standards.
  • Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitor member and visitor traffic entering and exiting the club
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintains high standards of safety for members and team members.
  • Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Processes empty water jug return vouchers to members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

  Qualifications

  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.

  Environmental Job Conditions

  • All the time is spent standing and moving about on hard surfaces.
  • Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
  • May require occasional lifting up to 30 lbs.
  • Exposure to both indoor and outdoor temperatures.

• About the company

  BJ's Wholesale Club Holdings, Inc., commonly referred as BJ's, is an American membership-only warehouse club chain based in Westborough, Massachusetts, operating on the East Coast of the United States in addition to Ohio and Michigan.

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