USCCA
Member Loyalty Specialist - Remote, Hybrid, & HQ Options
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Job Description
- Req#: MEMBE001827
Employer Industry: Customer Service and Marketing for the Firearms Industry
Why consider this job opportunity:
- Starting hourly wage of $18.50 per hour plus commission
- 23 days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Flexible workplace options: Headquarters, Remote Work-from-Home, and Hybrid/In Office
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust insurance coverage options including Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary elite membership and store discounts
What to Expect (Job Responsibilities):
- Engage with members for past due payments (Outbound Sales)
- Renew memberships that are about to expire
- Conduct clear and confident conversations with members
- Follow up with customers as promised and assess their needs
- Deepen and maintain member relationships through effective communication
What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior experience in an Outbound Sales/Customer Engagement role is a plus
- Excellent organizational and time management skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Must pass and maintain Producer Property and Casualty License; paid training provided
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role
- Ability to demonstrate patience, empathy, and strong listening skills
- Passion for delighting customers through effective communication
- Proven track record of resolving customer issues
#CustomerService #SalesOpportunities #FlexibleWork #EmployeeBenefits #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Education, Training And Self-Defense Insurance For Responsible Gun Owners
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