TTCU Federal Credit Union
Member Relations Specialist I (Call Center)
This job is now closed
Job Description
- Req#: MEMBE002425
- Respond to member inquiries in a friendly and professional manner via phone.
- Assist members with account-related questions, loan products, services, and digital banking tools.
- Resolve member issues or concerns efficiently and ensure a positive outcome.
- Identify opportunities to cross-sell credit union products and services based on member needs and preferences.
- Provide guidance and support on loan applications, account setup, and financial product offerings.
- Develop and maintain strong relationships with members, ensuring a high level of satisfaction and loyalty.
- Maintain accurate member records and transaction history, ensuring compliance with privacy and security regulations.
- Work closely with other departments to ensure timely resolution of member issues and to support overall branch goals.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in business, finance, or a related field preferred.
- Previous experience in customer service, banking, or a financial institution is highly preferred.
- Strong interpersonal and communication skills, with a genuine passion for helping others.
- Excellent problem-solving abilities and a solution-oriented mindset.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Knowledge of financial products and services is a plus.
- Proficient in Microsoft Office Suite and familiarity with banking software.
TTCU Federal Credit Union is seeking a passionate and motivated Member Relations Specialist to join our team. In this role, you will serve as the primary point of contact for members, addressing inquiries, resolving concerns, and fostering positive relationships. This role is vital in ensuring that our members receive personalized, timely, and effective solutions that align with their financial goals. The ideal candidate is a strong communicator, problem solver, and dedicated to delivering outstanding member service.
Supervises: None
Essential Job Functions and Responsibilities
Minimum Qualifications
Why TTCU Federal Credit Union?
Join TTCU and be part of a growing team committed to ensuring the financial well-being of our members. We offer a competitive salary, benefits package, and a collaborative environment where your contributions make a difference. If you're passionate about compliance and making an impact, we’d love to hear from you!Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
TTCU is a Tulsa credit union providing banking & loans locally. Also find us in Broken Arrow, Miami and other Oklahoma locations.
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