• Job Description

  Req#: MEMBE005034

  We’re Canvas Credit Union

  We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

  Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

  Why Canvas?

  At Canvas, we’re dedicated to transforming financial services from the inside out.

  Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

  At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

  • Humble
  • Empathetic
  • Accountable
  • Resourceful
  • Tenacious

  What you'll do

  The Member Solutions Representative is responsible for loan modifications, credit score analyses, and collection efforts on real estate and prior modified accounts. They will provide the highest level of quality service to all internal and external members.

  Essential Duties/Responsibilities

  • Review accounts daily to determine if a loan modification or any other form of assistance would be beneficial to both the member and Canvas.
  • Contact delinquent share accounts and loans by phone, mail, and email; take appropriate action to bring current.
  • Analyze financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
  • Maintain accurate and complete files, collection notes and reports on all collection and recovery activity.
  • Exemplify a high level of collection and customer service experience needed to effectively manage Real Estate and Non Real Estate Collection queues.
  • Review and process Right of Offset to eligible member accounts.
  • Exhibit support for the organization’s goals, values, initiatives and cost control.
  • Process loan modifications on auto and real estate loans.
  • Complete signature loan applications.
  • Process restart loans.
  • Evaluate current credit bureau reports.
  • Assist in preparation for the Special Assets and Real Estate meeting.
  • Perform credit score analyses.
  • Maintain an acceptable level of delinquency in assigned real estate and mod queues.
  • Consistently meet daily department demands and promote member satisfaction.
  • Exhibit support for the organization’s goals, values, initiatives and cost control.
  • Adhere to Credit Union policies and procedures and all relevant Federal and State regulations.
  • Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
  • Follow all safety and security guidelines to properly safeguard member and organization assets.
  • Embrace ongoing education and learn/apply new skills and software applications.
  • Maintain up-to-date and accurate filing system.
  • Regular attendance and punctuality are essential functions of the job
  • Perform other job duties as assigned.
  • Pre-employment background review (components include: criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender)

  Job Qualifications

  Knowledge, Skill and Ability:

  • Professional, courteous and effective verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Ability to organize and prioritize workload; manages multiple priorities.
  • Strong problem solving and decision making skills.
  • Must be a self-starter and able to work independently.
  • Extensive knowledge of MS Office (Outlook, Excel, Word).
  • Ability to maintain confidences.
  • Multi-lingual capabilities to include Spanish are a plus.
  • Proficient in MS Office (Outlook, Excel, Word).
  • Ability to maintain confidences.

  Education or Formal Training : High school diploma or GED.

  Experience : Three to five years of collections, customer service or related experience. Financial institution experience preferred.

  Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered.

  This position has a starting pay range of $22.00-$24.00/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. In addition, Canvas offers the following benefits:

  • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Paid Wellness Day
  • Paid Volunteer Time
  • Flexible Spending Account
  • Health Savings Account
  • World Class 401(k) Plan
  • Tuition Reimbursement
  • Rate Discounts on Qualifying Loans
  • May be eligible for incentives or discretionary bonus based on results

  Working Environment/Physical Activities

  High volume, fast-paced, office environment. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing, as necessary.

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  Position will be open until filled, or if unable to fill until posting is canceled.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  At Canvas Credit Union, we help Coloradoans Afford Life through transformed financial services and whole-hearted service. Learn more today!

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