| Reporting to: Manager, Member Success Location: Denver, CO - This role will be located at Inspirato headquarters in downtown Denver: 1544 Wazee St, Denver, CO 80202. At Inspirato we value collaboration and flexibility; we offer a hybrid work environment where employees may work remotely up to three days a week
At Inspirato, we are committed to promoting diversity, equity, and inclusion in all we do—in our workplace, our business initiatives, our marketing, and the causes we support. As an innovator in the industry, we also recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences; we celebrate them. Founded in 2011, Inspirato has continued to foster a culture built off innovation, curiosity, and entrepreneurial spirit. At Inspirato, we’re passionate about delivering incredible vacation and travel experiences for our members and their guests. We pride ourselves on providing a fun and healthy workplace with an open-door policy. Here, there’s no doubt you’ll be working alongside a team of smart, diverse, and driven individuals who love what they do. We take great pleasure in helping our employees enrich their lives through travel, grow their career, and provide an environment that fosters collaboration and transparency. We are on a mission: To inspire lasting memories and relationships by changing the way family and friends experience the world. The Downtown Denver-based Company seeks a dynamic sales and service-oriented professional who is highly organized and has experience catering to our unique luxury clientele. There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We are building a team of like-minded individuals with a laser focus on Inspirato members. Job Expectations The Member Success Director owns every facet of the business for their dedicated member base, focusing primarily on revenue goals, long-term retention problem solving and Inspirato member satisfaction. Leads will provide personalized member service through excellent member rapport, proactive and professional communications resulting in an engaged and satisfied member base. The ideal candidate will thrive in an environment where they develop relationships and exceed expectations for a member base that expects nothing short of exceptional. Position Based Responsibilities/Preferences - Focuses on revenue growth opportunities within the territory that contributes to: department booking goals, retention via subscription or annual dues, term extensions and upgrades.
- Role is independent work with additional responsibility of working as a partner in a team. Initiates work in support of departmental and organizational initiatives and vision as defined by leadership.
- Takes the lead on all member recovery concerns as needed, using independent discretion to resolve member issues, escalating only as required.
- Approaches problems in a productive way, assumes positive intent, contributes to a positive culture, and remains productive by adapting to changing circumstances.
- Demonstrates personal accountability and strength of character while also understanding the impact of actions on others.
- Effectively articulates ideas in both written and verbal formats and seeks and values diverse opinions.
- Provides feedback and coaching to motivate others and takes accountability for missteps and mistakes.
- Is results oriented, embraces goals, and takes ownership of results and outcomes.
- Weekend / Holiday / Early Morning / Evening coverage is required.
Qualifications - BA/BS degree or equivalent experience
- 4+ years of account management, sales, or other relevant experience
- Candidates must have experience and confidence working closely with a multitude of affluent clients. In addition, we are seeking:
- Demonstrated ability to communicate, present, collaborate and influence credibly and effectively – with members, internal teams, management, etc.
- Has met or exceeded stated goals or quotas
- Experience in delivering client-focused solutions based on member needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Proficiency with current communication technology (MS Outlook, Salesforce, Chat applications, etc.) and aptitude to learn new systems
- Prior experience in a selling environment
- Prior management experience a plus
Compensation - $40,000- 75,000 Base, $75 ,000 - $110,000 On Target Earnings We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training and experience related to scope of responsibilities. Commission – This position is eligible for the 2024 Sales Commission Plan. Additional details will be as set forth after your initial start date. Benefits – This position is eligible for a health and welfare benefits package including medical, dental & vision insurance. 401k Retirement Plan – This position is eligible to participate in the company’s 401k retirement plan. Flexible Paid Time Off – This position is eligible for flexible paid time off. At Inspirato, we believe in taking personal responsibility for managing and balancing our individual time off with our workload and results. Instead of accruing or being granted a specific number of days per year, employees have the flexibility to manage their time out of the office. *Individuals based in California are eligible for a paid time off policy in which PTO is accrued each pay period. FAM Trip – This Position is eligible for the Employee Familiarization Travel Program following three (3) consecutive months of employment. This program provides you up to one seven (7) day reservation in an eligible Inspirato property per your employment calendar year – subject to seasonal property demands and the company Employee Familiarization Travel Program Terms and Conditions.
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