Omada Health
Member Navigation Associate
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Job Description
- Req#: 7232455
Employer Industry: Digital Health
Why consider this job opportunity:
- Competitive salary with generous annual cash bonus
- Remote-first work from home culture
- Generous vacation to help you rest, recharge, and connect with loved ones
- Monthly Internet/Phone stipend
- Lifestyle Spending Account (LSA)
- Opportunity to make a positive impact on member health and well-being
What to Expect (Job Responsibilities):
- Provide exceptional support to members through high volumes of phone inquiries and emails
- Process applications with accuracy and attention to detail
- Solve issues and deliver world-class member experiences
- Increase overall member satisfaction by meeting support key performance indicators
- Protect member information by adhering to company policies on PHI handling
What is Required (Qualifications):
- 2 years of front-facing customer service or remote customer service experience, preferably in a contact center, health, or tech industry
- Proven track record of exceeding expectations, familiar with industry-recognized metrics: Quality, CSAT, Schedule Adherence, and Productivity
- Technical skills: 1-2 years of experience with iOS and Mac, navigating multiple systems, familiarity with Slack and Google Suites, and experience with Zendesk, HelpScout, ServiceNow, or Salesforce Service Cloud
- Outstanding verbal and written communication skills, with a clear and empathetic communication style
- Ability to handle confidential information appropriately and maintain a learner mindset in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Proven experience managing difficult interactions with a positive attitude
- Strong problem-solving skills utilizing creative and critical thinking strategies
- Ability to thrive in a structured, process-driven environment
- Experience working collaboratively in a remote setting
- Interest in a career in support, healthcare, and technology
#DigitalHealth #CustomerSupport #RemoteWork #CareerOpportunities #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
A digital care provider that supports type 2 diabetes + hypertension self-management, and supports those struggling with anxiety and depression.
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