Dynata
Member Support Representative - Italian (Temp)
This job is now closed
Job Description
- Req#: REQ10793
Employer Industry: Market Research
Why Consider this Job Opportunity:
- Salary up to $Not mentioned
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Competitive benefits package offered
What to Expect (Job Responsibilities):
- Follow up with other support staff involved in resolution to ensure the ticket is concluded in a satisfactory resolution
- Achieve or exceed required team KPI goals
- Support team lead/managers with admin tasks as needed
- Coordinate escalations and ensure urgent issues are communicated promptly
- Help ensure the fulfillment of service requirements set by the department head
What is Required (Qualifications):
- Must read, write and speak English at an advanced level
- Must read, write and speak/understand Italian fluently (Expert or native proficiency level)
- Excellent communication skills, both written and spoken
- Must have at least 2 years of working experience in a customer service role directly interacting with consumers
- Proven organizational skills, time management, and ability to multitask
How to Stand Out (Preferred Qualifications):
- Fluency in additional languages
- Experience in market research industry
- Knowledge of CRM software
- Experience in remote customer support
- Certification in customer service training
#MarketResearch #CustomerService #CareerGrowth #RemoteWork #BenefitsPackage
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Dynata, is a global online market research firm based in Plano, Texas and Shelton, Connecticut.
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