• Job Description

  Req#: MEMBE001162

  Pay Rate: $22.50 per hour

  Position Summary

  This position works as part of a team to provide customer service to Zoo members by phone and email, perform clerical work to maintain the membership program, support on-site membership sales, and reconcile membership revenue with Accounting. Job duties include extensive use of a PC and database. Upholds the mission and values established by the Conservation Society of California (the “Zoo”) and adheres to policies and procedures as set forth by the Zoo.

  Essential Job Duties

  • Processes membership sales through a variety of channels including phone, mail, and digital platforms, using point of sales (Galaxy) and CRM database (Raiser’s Edge).
  • Fulfills membership benefits, including but not limited to, digital membership cards, acknowledgements, and coupons and/or discounts and promotions.
  • Reconciles membership receipts – on-site, online, and admin processed membership sales. Produces bi-monthly revenue reports for Accounting.
  • Creates, updates, and maintains membership files and gifts using Raiser’s Edge.
  • Answers membership inquiries and complaints by phone and email.
  • Promotes and sells memberships.
  • Supports cross-training of Guest Services-Admissions staff in membership sales and supports on-site sales by phone.
  • Maintains inventories of promotional and fulfillment supplies.
  • Assists with annual events for donors and members, which include occasional evening or weekend shifts.
  • Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.
  • Demonstrates knowledge of, and supports, the Conservation Society of California’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  • Participate in departmental and institutional communications, meetings, and professional development training. Collaborate with other departments in support of membership and the Zoo in general.
  • Perform other related duties as required and assigned

  Who You Are

  • Associate’s degree
  • Two years cash handling and sales experience.
  • Two years customer service and clerical experience.
  • Two years computer experience with an emphasis on data-entry.
  • Experience using a CRM and a POS system (Raiser’s Edge and Galaxy preferred).
  • Outstanding customer service skills and high degree of confidentiality, including secure handling of members’ personal and billing information.
  • Competence with Microsoft Teams and Office applications including Outlook, Excel, and Word.
  • Ability to clearly communicate complex policies verbally and in writing.
  • Excellent organization, time management and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and within a team.
  • Flexible to ever changing priorities and urgencies; a can-do attitude is a must.
  • The Oakland Zoo requires vaccination*

  Bonus if you have...

  • Experience with the Raiser’s Edge (fundraising software) or Galaxy POS preferred.
  • Accounting or revenue reporting experience a plus.

  Knowledge, Skills, and Qualities– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

  • Analytical and Conceptual Aptitude – engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance.
  • Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility.
  • Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
  • Data Analysis – able to collect, interpret and detect patterns in clean data
  • Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
  • Organization – strong attention to details and able to build and/or maintain efficient systems
  • Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
  • Self-reflection – demonstrates self-awareness, agility, and a willingness to learn from mistakes and acknowledge one's own biases
  • Sustainability – oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department
  • Technological Aptitude – able to quickly understand, develop and maintain functional digital systems
  • Time management – strong capabilities with a demonstrated ability to effectively prioritize multiple commitments
  • Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife

  Benefits

  Comprehensive benefits package includes medical, dental, life insurance, PTO (Paid Time Off) and 403B retirement benefits.

  
  Who We Are

  Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Oakland Zoo deepens connection with animals, saves wildlife, and inspires champions for the natural world. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

  
  Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access

  We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. The Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

  
  The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.

• About the company

  The Oakland Zoo is a zoo located in the Grass Valley neighborhood of Oakland, California, United States.

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