What You’ll Do:

• Produces health/dental benefit books using customer software.
• Document production includes research of group files, customization of benefit language, correction of group documents, editing revisions, proofing of documents, coordination with marketing, underwriting, quality control, benefit files to ensure appropriate group structure, status, and benefits.
• Produces health/dental contracts using custom software.
• Document production includes research of group files, customization of benefit language, correction of group documents, editing revisions, proofing of document, coordination with marketing, underwriting, quality control, benefit files, legal to ensure appropriate group structure, status, and benefits.
• Ensures all group/member level distribution procedures/systems are accessed and utilized in accurate/timely manner to include imaging of documents, web migration of books, maintaining updates to workload tracking database (Access), sending product to print, and overall follow-up and follow-through.
• Performs various duties/responsibilities as assigned to include responding to all inquiries pertaining to a group's book and/or contract, and special projects as assigned.
• Work environment is the typical office environment.

To Qualify for This Position, You’ll Need:

• Associate Degree OR Two 2 years of administrative/clerical support and/or customer service experience.
• Three (3) years of administrative/clerical support, customer service, or combination of this experience . (May be concurrent)
• Good judgment skills.
• Effective customer service, organizational skills.
• Demonstrated verbal and written communication skills.
• Demonstrated proficiency in spelling, punctuation, grammar skills.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Microsoft Office

We Prefer That You Have:

• Benefit experience or working knowledge of benefits.
• Internal candidate must have a review score of 3.5 or higher on latest performance review.
• One (1) year of membership, benefits, or accounts experience.
• Working knowledge of database software.
• Working knowledge of Microsoft access or other database software.

What Blue Can Do For You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave — the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and a healthy lifestyle premium discount
• Tuition assistance
• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.