Are you interested in collaborating with passionate people? EAA (Experimental Aircraft Association) is a community of passionate aviation enthusiasts, and the only association of its kind to offer the fun and camaraderie of sharing the love of flying, building, and restoring recreational aircraft . Our vision is to expand an already vibrant and growing aviation community. EAA annually hosts the AirVenture Fly-In at Wittman Regional Airport in Oshkosh, Wisconsin. The event is EAA's annual convention and draws more than 650,000 people and 10,000 aircraft . EAA is a sought after organization to join with a competitive and unique benefit package which includes the EAA Flying Club, career advancement opportunities, fun perks , along with being immersed around passionate EAA Members and Volunteers.

Take a minute to learn more about the EAA culture by watching this video. https://players.brightcove.net/627008079/7MKHE9SrL_default/index.html?videoId=6147442357001

SUMMARY

The Member Services Internship is designed to provide a student who is exploring entering an aviation related career the opportunity to gain experiences and learn about the different aspects of an aviation related organization.

ROLES AND RESPONSIBILITIES

1. Provide outstanding customer care and value for our members and other aviation enthusiasts by responding to their needs. Responsible for fulfilling and responding to Member and Customer requests and inquiries, via phone, e-mail, fax and in person.
2. Research and educate members, responding to their inquiries on a variety of aviation topics, and directing them to technical specialists as appropriate.
3. Responsible for accurate data entry of memberships, merchandise orders, workshop and flight reservations within departmental service levels.
4. Share information about additional products and services EAA has to offer with members designed to enhance the value we provide to members/customers.
5. Responsible for investigating, resolving and responding to service issues, escalating issues to senior representatives when necessary, as well as logging service issues for customer-concern database.
6. Assist in the planning and execution of projects as assigned.
7. Assist the EAA Welcome Center during AirVenture.
8. Embraces and supports the EAA mission and performs safe practices in the workplace and aviation environment.
9. All other duties as assigned

MINIMUM QUALIFICATIONS

• Current student pursuing a college degree in a business and/or aviation related field
• A passion or interest in learning about aviation
• Strong data entry skills and proficiency using Word and Excel
• Professional demeanor, positive attitude, and ambitious
• Strong customer service orientation

PREFERRED QUALIFICATIONS

• A pilot certificate
• Experience working with databases helpful
• Experience in a fast paced office environment