• Job Description

  Req#: W0001-25-0002?language=en&page=152&sort=publicationDateDesc

  Job summary

  To provide support to patients with mental health and wellbeing needs within a primary care setting, working collaboratively with GPs, nurses, social prescribers and mental health practitioners. The role focuses on early intervention, prevention, and signposting/referring to appropriate services, supporting patients to improve their mental health and overall wellbeing.

  Main duties of the job

  Patient Support and Case Management

  • Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
  • Offer psychoeducation such as motivational interviewing and solution focused approaches.
  • Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.

  About us

  Mewstone Primary Care Network has a list size of approximately 32,000 patients. The PCN practices are Church View Surgery, Wembury Surgery, Yealm Medical Practice and Dean Cross Surgery, the practices share the same ethos of supportive learning.

  You will work alongside our GPs, nurse teams, administrators and extended workforce including clinical pharmacists, pharmacy technicians, first contact physiotherapist, mental health practitioner, social prescribing link workers, health & wellbeing coaches and care co-ordinators.

  All network practices are high achieving practices with a commitment to mentoring and supporting their staff.

  Details

  Date posted

  08 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  W0001-25-0002

  Job locations

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Dean Cross Surgery

  21 Radford Park Road

  Plymouth

  PL9 9DL

  
  

  Wembury Surgery

  51 Hawthorn Drive

  Wembury

  Plymouth

  PL9 0BE

  
  

  Yealm Medical Centre

  Market Street

  Yealmpton

  Plymouth

  PL8 2EA

  
  

  Job description

  Job responsibilities

  Key Responsibilities:

  1. Patient Support and Case Management

  • Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
  • Offer psychoeducation such as motivational interviewing and solution focused approaches.
  • Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.

  2. Collaborative Working

  • Work closely with the PCN Mental Health Practitioner, GPs, practice staff, and social prescribing link workers.
  • Liaise with IAPT services, and voluntary organisations.
  • Attend PCN meetings.

  3. Health Promotion and Education

  • Promote positive mental health and wellbeing within the surgery and wider community.
  • Provide information, advice, and resources related to mental health self-care, stress management, and resilience.

  4. Record-Keeping and Governance

  • Maintain accurate and confidential patient records using SystmOne clinical system.
  • Contribute to data collection and service evaluation.
  • Adhere to safeguarding, confidentiality, and professional standards.

  Job description

  Job responsibilities

  Key Responsibilities:

  1. Patient Support and Case Management

  • Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
  • Offer psychoeducation such as motivational interviewing and solution focused approaches.
  • Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.

  2. Collaborative Working

  • Work closely with the PCN Mental Health Practitioner, GPs, practice staff, and social prescribing link workers.
  • Liaise with IAPT services, and voluntary organisations.
  • Attend PCN meetings.

  3. Health Promotion and Education

  • Promote positive mental health and wellbeing within the surgery and wider community.
  • Provide information, advice, and resources related to mental health self-care, stress management, and resilience.

  4. Record-Keeping and Governance

  • Maintain accurate and confidential patient records using SystmOne clinical system.
  • Contribute to data collection and service evaluation.
  • Adhere to safeguarding, confidentiality, and professional standards.

  Person Specification

  Experience

  Essential

  • Experience of working in a mental health, social care, or wellbeing setting
  • Strong communication and interpersonal skills
  • Knowledge of local mental health services and pathways
  • Ability to work independently.
  • Understanding of confidentiality and data protection

  Desirable

  • Qualifications/Experience in mental health (e.g., psychology, counselling, mental health nursing)
  • Experience working in primary care or community settings

  Person Specification

  Experience

  Essential

  • Experience of working in a mental health, social care, or wellbeing setting
  • Strong communication and interpersonal skills
  • Knowledge of local mental health services and pathways
  • Ability to work independently.
  • Understanding of confidentiality and data protection

  Desirable

  • Qualifications/Experience in mental health (e.g., psychology, counselling, mental health nursing)
  • Experience working in primary care or community settings

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mewstone PCN

  Address

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Employer's website

  https://www.wemburysurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mewstone PCN

  Address

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Employer's website

  https://www.wemburysurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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