• Job Description

  Req#: C9285-25-0269?language=en&page=80&sort=publicationDateDesc

  Job summary

  Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Duty Coordinator to provide support and guidance, to the clinical and admin team.

  Excellent, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

  If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

  For further information, please contact Iaysha Nagar (Service Manager) on 0800 923 0222.

  Main duties of the job

  As Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.

  The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.

  The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions (e.g. Nursing, Mental Health Therapists, Psychology).

  About us

  Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

  Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • CAMHS

  Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

  Details

  Date posted

  01 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £37,338 to £44,962 a year Band 6

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  285-9788-MH

  Job locations

  Wolverhampton Talking Therapies

  Pond Lane

  Wolverhampton

  WV2 1HG

  
  

  Job description

  Job responsibilities

  Some of your main duties will include:

  Supporting staff with queries regarding triage, treatment, andaccess to secondary care if required.

  Triaging referrals entering the service via the Talking Therapies self-referral portal or from otherprofessionals.

  Supporting the admin team with client/Duty queries.

  Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.

  Managing triage referrals and make clinical decisions about appropriate services.

  Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.

  Job description

  Job responsibilities

  Some of your main duties will include:

  Supporting staff with queries regarding triage, treatment, andaccess to secondary care if required.

  Triaging referrals entering the service via the Talking Therapies self-referral portal or from otherprofessionals.

  Supporting the admin team with client/Duty queries.

  Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.

  Managing triage referrals and make clinical decisions about appropriate services.

  Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.

  Person Specification

  Qualifications

  Essential

  • Professional qualification (RMN, OT, CBT, Psychology).
  • Degree or equivalent qualification / experience in delivery of mental health interventions.
  • Evidence of continued professional development.
  • Counsellor level 5

  Desirable

  • Professional registration with governing body.

  Experience

  Essential

  • Working within a multi-disciplinary team.
  • Working in a mental health team and assessing risk.
  • Partnership working both multi-agency and multi-disciplinary.
  • Triaging referrals and making clinical decisions about appropriate services.

  Desirable

  • Supporting staff in the day to day provision of clinical services.
  • oExperience of collaborative working across agencies and professional disciplines.

  Knowledge

  Essential

  • Knowledge of assessment applicable to a range of mental health needs.
  • Ability to assess risk and identify opportunities for risk mitigation.
  • Knowledge of safeguarding and action to take if you suspect an individual is at risk.
  • Knowledge and Understanding of equal opportunities legislation and policies.
  • Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.

  Skills

  Essential

  • Excellent communication skills.
  • Excellent interpersonal skills including negotiation and conflict management.
  • Evidence of effective organisational skills.
  • Evidence of maintaining accurate and contemporaneous record keeping.

  Person Specification

  Qualifications

  Essential

  • Professional qualification (RMN, OT, CBT, Psychology).
  • Degree or equivalent qualification / experience in delivery of mental health interventions.
  • Evidence of continued professional development.
  • Counsellor level 5

  Desirable

  • Professional registration with governing body.

  Experience

  Essential

  • Working within a multi-disciplinary team.
  • Working in a mental health team and assessing risk.
  • Partnership working both multi-agency and multi-disciplinary.
  • Triaging referrals and making clinical decisions about appropriate services.

  Desirable

  • Supporting staff in the day to day provision of clinical services.
  • oExperience of collaborative working across agencies and professional disciplines.

  Knowledge

  Essential

  • Knowledge of assessment applicable to a range of mental health needs.
  • Ability to assess risk and identify opportunities for risk mitigation.
  • Knowledge of safeguarding and action to take if you suspect an individual is at risk.
  • Knowledge and Understanding of equal opportunities legislation and policies.
  • Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.

  Skills

  Essential

  • Excellent communication skills.
  • Excellent interpersonal skills including negotiation and conflict management.
  • Evidence of effective organisational skills.
  • Evidence of maintaining accurate and contemporaneous record keeping.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Black Country Healthcare NHS Foundation Trust

  Address

  Wolverhampton Talking Therapies

  Pond Lane

  Wolverhampton

  WV2 1HG

  
  

  Employer's website

  https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Black Country Healthcare NHS Foundation Trust

  Address

  Wolverhampton Talking Therapies

  Pond Lane

  Wolverhampton

  WV2 1HG

  
  

  Employer's website

  https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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