NHS
Mental Health Support Worker
This job is now closed
Job Description
- Req#: C9350-25-0703?language=en&page=53&sort=publicationDateDesc
- Health and Social Care Level 2 qualification or equivalent experience
- Care Certificate
- Phlebotomy trained
- Physical Health competency basic passport
- MEWS
- Level 2 Smoking Cessation
- Good standard of education
- Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
- Willing to work towards Level 3 Health Care qualification
- Experience of working in a care setting
- Understanding of issues of confidentiality
- Experience of individuals with mental health problems or personal lived experience of mental health problems
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
- Able to communicate effectively
- Ability to work as a member of a team
- Ability to demonstrate a nonjudgemental attitude
- Ability to work on own initiative under the supervision of a qualified practitioner
- Ability to provide support and guidance to junior staff
- Health and Social Care Level 2 qualification or equivalent experience
- Care Certificate
- Phlebotomy trained
- Physical Health competency basic passport
- MEWS
- Level 2 Smoking Cessation
- Good standard of education
- Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
- Willing to work towards Level 3 Health Care qualification
- Experience of working in a care setting
- Understanding of issues of confidentiality
- Experience of individuals with mental health problems or personal lived experience of mental health problems
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
- Able to communicate effectively
- Ability to work as a member of a team
- Ability to demonstrate a nonjudgemental attitude
- Ability to work on own initiative under the supervision of a qualified practitioner
- Ability to provide support and guidance to junior staff
Job summary
We have Band 3 Mental Health Support Worker opportunities across our mental health urgent care services in the following teams:
Health Based places of Safety working in our dedicated places of safety to support individuals in crisis detained by Police under s136 MHA. Our current Suites are at Hollins Park and Clockview Hospitals, with more planned in the next 12 months.
MHCAS This is an exciting opportunity for Support Workers to come and join our brand new Crisis Assessment Service based in the Mere Suite at Hartley Hospital, Southport
You will work alongside a multidisciplinary team providing an extended assessment, with the aim being to support service users in the least restrictive environment
This service is part of the wider Mental Health Triage and Response service, alongside our dedicated health based places of safety (awarded the Seni Lewis award at the 2024 HSJ Patient Safety Awards) and the Street Triage cars (awarded the2022 NHS parliamentary award for Urgent and Emergency Care).
Main duties of the job
The role of the Support Worker within the Crisis Assessment Service and Mental Health Triage and Response Team will include providing a response to the management of service users detained under Section 136 MHA and the operating of the identified Places of Safety and Crisis Assessment Service
You will be the first point of contact and work collaboratively along side the Registered Mental Health Practitioner and also with Police forces, NWAS, Local Authorities, Acute Trust colleagues and Mental Health Services.
The Mental Health Triage and Response Team and MHCAS will support service users presenting in crisis and ensure that their needs are met within the identified places of safety and assist with a timely assessment and safety planning.
You will need to demonstrate the ability to effectively communicate, problem solve, recognise risk and be able to effectively support the service user.
The role of the Support Worker within the Mental Health Triage and Response Team includes mobilising to support service users from the point of detention under Section 136 through the process of co-ordination, observation, assessment and support within the identified Places of Safety.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
23 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
350-MHC7214297
Job locations
Warrington/ Liverpool/ Southport
Warrington/ Liverpool/ Southport
WA2 8WA
Job descriptionJob description
Job responsibilities
Please see attached job description for detailed job description and responsibilities.
Please note - interviews will take place in person, we are not able to offer remote/virtual interviews (i.e. Microsoft Teams).
Job responsibilities
Please see attached job description for detailed job description and responsibilities.
Please note - interviews will take place in person, we are not able to offer remote/virtual interviews (i.e. Microsoft Teams).
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Knowledge/Experience
Essential
Desirable
Values
Essential
Skills
Essential
Qualifications
Essential
Desirable
Knowledge/Experience
Essential
Desirable
Values
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Warrington/ Liverpool/ Southport
Warrington/ Liverpool/ Southport
WA2 8WA
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Warrington/ Liverpool/ Southport
Warrington/ Liverpool/ Southport
WA2 8WA
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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