Groupon
Merchant Operations Associate
This job is now closed
Job Description
- Req#: R28402
· Respond to Phone, emails and chats from our current Merchants, ranging from simple usage questions to unique circumstances that come up with a specific offer
· Initiate an outbound Phone call/Zoom conversation with Merchant (when needed)
· Resolve Merchant issues in a timely and consistent manner
· Managetime and productivity to meet daily individual and team ticket targets
· Stay updated with the current internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
· Act as a liaison with other departments (Sales, Customer Service, Editorial, Product & Engineering) to address any cross departmental issues impacting the subscriber
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.
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