• Job Description

  Req#: REQ10352143

  About Four Seasons:

  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
  
  At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

  About the location:

  On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

  Acerca del rol:

  El mesero de room service se encarga de ofrecer servicio de calidad excepcional a los huéspedes en el servicio a la habitación. En este rol, se le asignará la tarea de proporcionar una experiencia inolvidable, siendo un experto en las opciones del menú. Este rol forma parte del departamento Alimentos y bebidas.

  Lo que vas a hacer:

  • Brindar una experiencia gastronómica agradable a través de la excelencia de alta calidad, profesionalismo y amabilidad.

  • Anticipar las necesidades y satisfacción de los huéspedes; ofrecer sugerencias y responder de manera urgente y adecuada a sus preocupaciones y solicitudes.

  • Conocer el menú de alimentos y bebidas a cabalidad para brindar recomendaciones.

  • Apoyar al departamento de alimentos y bebidas de acuerdo a la necesidad de la operación.

  Lo que vas a hacer:

  • Mínimo 2 años de experiencia como mesero de servicio a la habitación (room service) en hoteles, deseable en hoteles de lujo.

  • Inglés avanzado

  • Conocimientos en:
    - Protocolos de servicio a la habitación
    - Cocimiento en manipulación de alimentos - Cocimiento y manejo de PMS o POS

  Ofrecemos:

  • Salario competitivo

  • Contrato a término indefinido

  • Excelente formación y oportunidades de desarrollo

  • Alojamiento gratuito en otros hoteles y resorts de Four Seasons

  • Servicio de lavandería gratuito para los uniformes de los empleados

  • Comidas gratuitas para los empleados

  *Por favor revisa tu email y bandeja de spam constantemente, ya que te contactaremos por ese medio.

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

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