• Job Description

  Req#: 2559693
  What does our team do within the EU Ops Learning & Development team?
  The EU L&D Metrics team owns systems, tools and processes to support local Operations and Learning teams to better onboard, coach, support Associates. We also own business review tools to better understand performance at EU Fulfillment Centers, root cause gaps and benchmark best practices. Metrics analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information.
  
  
  
  Key job responsibilities
  - Design, create and publish tools and reports at EU level on Key Performance Indicators
  - Create dashboards and do in depth analysis to root cause performance gaps
  - Improve on our existing reports and tools
  - Adapt to evolving requirements from our customers and keep up to date with technologies and tools best suited to deliver the most adapted solutions
  - Provide support to end user on the reporting and tools
  - Create documentation on tools created for our users and internal use
  - Work on communication supports for our team
  - Scale data processes and reports; write queries to automate frequent data requests
  - Own improvement streams end-to-end
  
  About the team
  Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Avonmouth, GBRExperience working with data and provide root cause analysis
  Experience using Microsoft Office (Excel, Word, PowerPoint and Outlook)
  Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference, CEFR)Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
  Intermediate SQL knowledge
  Experience in using any data visualization tools (Power BI, Quicksight, Tableau)
  Ability to learn new tools, languages, processes easily
  Experience any programming language
  Experience with working on projects
  Experience in business understanding (e.g. Operations)
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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