Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

White 11 unit is seeking an administrative professional for a Unit Coordinator position. The right candidate must have Day and Night availability on a very fast paced patient care unit.
The medical unit, part of the teaching service at MGH, is a twenty-four bed acute unit, located in the historic White Building in Boston, MA. The patients on this unit represent a diverse adult population with a wide range of complex medical problems including cardiovascular, pulmonary, endocrine, neurological, psychosocial and infectious disease. Collaboration with all health care workers across disciplines is fundamental to our care on White 11.

Schedule
• Days (7am-3:30pm, 7am-7:30pm) Evenings (3pm-11:30pm) or Nights (11pm-7am)
• Scheduled weekends and Holidays
• Applicants for this position must be able to provide ample shifts availability for this opportunity.

What do we have to offer*?
* Work/Life: Weekly Salary, paid training, discount MBTA and market-leading shift differential on evening, nights, weekends for candidates seeking a balance to thrive professionally and personally.
* Growth: Career and skills development programs available, as well as an opportunity to work administratively in medicine, or to start a career in medical administration.
* Award Winning: #1 Best Regional Hospital and on “America’s Best Hospital” in Boston, Massachusetts from U.S. News Best Hospitals for 2024-2025.
* Employee-centric: As the #1 employer in Massachusetts, our full benefits, perks, childcare coverage options, and retirement programs are industry-leading and centered around your importance to this field.
Referral Bonus (if applicable)

Job Summary

Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
This position does not require Patient Care.
Essential Functions*
* Performs clerical and other duties to assist in the general administration of the floor or unit.
* Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
* Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
* Schedules consultations, tests, procedures, and patient transport to other departments.
* Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
* Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
* May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Experience
administrative support experience 2-3 years required

Knowledge, Skills and Abilities*
* Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
* Proficiency in MS Office.
* Ability to proofread and edit written documents.
* Ability to use phone system.
* Managing one's own time and the time of others.
* Strong verbal & written communication skills.
* Strong interpersonal, written and oral skills.
* Ability to use standard office equipment.
* Familiarity with medical terminology.

Mass General Hospital is a world-renowned institution that is committed to providing the highest quality care to our patients. As a leader in medical research and education, we offer exceptional opportunities for professional growth and development.

Our culture is one of collaboration, innovation, and diversity. We believe that by working together, we can achieve extraordinary outcomes. We are dedicated to maintaining a work-life balance that allows our employees to thrive both personally and professionally.

If you are seeking a fulfilling and stimulating healthcare career, Mass General Hospital invites you to explore the diverse array of career opportunities available. We provide a range of options that cater to various interests and skills. Rest assured that your hard work and dedication will be duly recognized and rewarded.

Join our world-class healthcare team and be a part of something extraordinary.

Onsite

55 Fruit Street

0

Per Diem

Rotating (United States of America)

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.