About the Job:

If you’re passionate about helping people restore their lives when the unexpected happens, and providing the

best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

As a Branch Claims Manager, you will lead, develop, and empower your team to achieve goals and take them to the next level. You will drive claims performance for an auto claims team that is geographically dispersed. We will count on you for the achievement of business performance objectives and compliance while successfully balancing loss costs, budgets, expense management, superior customer satisfaction, hiring, and talent development. This leadership position will require someone who can:

• Lead – A coach who energizes others, encourages positive behaviors, and assures empathetic service in support of achieving business objectives.

• Innovate – Solves needs in ways people have not yet imagined.

• Adapt – Anticipates and embraces change.

Under general direction from senior leadership, you will provide guidance, direction, and development of leaders and front-line team members through a continuous process of engagement and frequent claim file reviews. You will serve as a subject matter expert for state specific regulatory and claim handling requirements for the states within your region. You will support Mercury’s Purpose, Core Values, Vision and Strategies through words and actions.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Responsibilities:

• Focus on resolution and process improvement while maximizing cost effectiveness. Support our business partners with customer retention.

• Successfully leverage data and technology to identify and make the most of opportunities to support business strategies and improve results.

• Implement strategies and initiatives to improve file quality, customer service and manage costs.

• Employ proper claim handling techniques to protect the integrity of our brand and to provide consistent service quality and streamlined processes to add value for our customers.

• Proactively attract, retain, and develop world class talent. Manage staff and leader performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

• Lead and actively participate in business meetings.

• Ensure team members maintain a connection with the customer by understanding and meeting their needs, leading with empathy to show we care.

• Collaborate within multiple departments, e.g. Claims, Human Capital, Sales, Underwriting, and Product, to ensure alignment with Company Vision, Strategies, and Objectives.

• Some travel may be required.

Education:

Minimum:

• High School Diploma or GED

• Adjuster licensing as required by regulators.

Preferred:

• Bachelor’s Degree

• CPCU or AIC designations

Experience:

Minimum:

• 5-7 years of auto Claims experience.

Preferred:

• 2-3 superior Claims people management skills or equivalent combination of education and/or experience.

Skills and Abilities:

Minimum:

• Requires exercise of independent judgment with respect to staff and claims issues which may have a significant impact on the Company in areas such as costs, consumer loyalty, and team member relations.

• Has a passion for serving customers in their time of need.

• Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.

• In-depth knowledge of claims operations and ability to apply knowledge in a leadership capacity.

• Ability to analyze, interpret and provide guidance for the resolution of complex liability and bodily injury claims.

• Ability to facilitate engagement to maintain a high morale and to ensure employee retention.

• Collaborates well with others. We are one team with a common goal.

• Ability to build rapport utilizing emotional intelligence.

• Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.

• Must have dedicated workspace that is free from distractions.

Preferred:

• Takes ownership of any process they can improve.

• Assumes positive intent in all interactions.

• Seeks growth within and beyond this role.

About Mercury

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.