• Job Description

  Req#: R-2023-38421

  Department:

  Network Operations Control

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager NOC Post Ops Analytics invests in our People by leading their Team as they provide data collection, analysis, and reports to be utilized during post-ops analytics’ sessions. This Manager evaluat es qualitative and quantitative data pertaining to a particular irregular operation (IROPS) event in order to assist the Post-Ops Analytics Team in determining root causes of the disruption, corrective actions taken by stakeholders, and forward-looking initiative to improve disruption responses. The NOC is our world-class operations center that functions as the Heart of major operational decisions and coordination, and it houses strategic Leaders and Cohearts from all operational groups within Southwest. This Manager NOC Post Ops Analytics is a strategic and proactive leader who is excited to help pilot the future of Southwest Airlines .

  Additional Details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Model the Southwest Way

  • Guide and lead team Members using SWA talent management practices to coach, develop, and engage Employees
  • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
  • Invest in Leadership and self-growth through participating in continuous learning and development

  Responsibilities

  • Responsible for managing the full Post-Ops Analytics process to deliver feedback/development sessions to stakeholders across the Network Operations Control
  • Establish the setup of information flows, processes and data structures to support the undertaken analysis and to support the analysts
  • Manage the collection of relevant data (quantitative and qualitative) and develop various cross-cuts and analytics to highlight the impact of day-of decisions made
  • Work collaboratively with adjacent Network Operations Control groups to extract decision making rationale and relevant nuances in data collected
  • Identify and communicate the key root cause(s) of the IROPS situation and associated operational challenges
  • Align analyses outcomes with adjacent groups and gather their inputs and feedback
  • Support in feedback delivery sessions and discussions and support wider groups with requests and follow-ups
  • Work alongside the Director/Sr. Manager of Analytics to ensure Post-Ops Analytics Team is properly resourced, staffed, and organized, in addition to aligning on network priorities throughout the Post-Ops process
  • Identify opportunities to improve IROPS response based on data identified – working alongside broader Post-Ops analytics team to develop tactical next steps
  • Manage the documentation of analysis and outcomes in an accessible repository
  • May perform other job duties as directed by Employee’s Leaders

  Knowledge, Skills, and Abilities

  • Knowledge of statistical and analytical techniques that arrive at fact based decision making
  • Skilled in visualizing data to drive insights using tools such as think-cell, MS Excel, Tableau, etc.
  • Skilled in team building and consensus-building
  • Skilled in working with predictive or prescriptive algorithms, formulas, or models
  • Ability to demonstrate and maintain a high regard for confidential and sensitive information
  • Ability to think like an owner
  • Ability to demonstrate a high level of responsibility and provide direction in a team-oriented, cross-functional environment
  • Ability to self-start and work autonomously, with limited and disparate information
  • Ability to communicate effectively with all levels of employees up to and including executive levels (written, oral, interpersonal)
  • Ability to demonstrate proficiency in SQL, R, Python, and Excel
  • Ability to use logic and reasoning to identify solutions, conclusions or approaches to problems
  • Ability to build strong interpersonal relationships and lead through influence

  Education

  • Required: High School Diploma or GED

  Experience

  • Demonstrated experience in directly or indirectly leading team(s)
  • Fully functioning, broad knowledge in:
    • Airline operations/disruption management analytics
    • Airline operations and operational data sets, tools and systems

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to work extended hours based on operational needs

  Education

  • Required: High School Diploma or GED

  Experience

  • Demonstrated experience leading multiple Teams or functions through subordinate Leaders

  • Advanced level Business Acumen in functional area with understanding of broad business impacts

  • Expansive and far-reaching knowledge in:

    • Airline Leadership and 121 carrier under the Code of Federal Regulations

    • Aviation operations, processes, and procedures

    • Project management

  Licensing/Certification

  • FAA Airmen Certificate

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • Must be at least 18 years of age

  • Must be able to comply with Company attendance standards as described in established guidelines

  • Ability to work extended work hours based on operational needs

  Pay & Benefits:

  Competitive market salary from $130,750/year to $145,300.00 /year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

  Benefits you'll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**

  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***

  • Explore more Benefits you’ll love: swa.is/benefits

  *Pay amount doesn’t guarantee employment for any particular period of time

  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
  ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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