• Job Description

  Req#: 4591728

  Job Description

  **Classification Study Notice**
  This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

  
  

  Effective July 1, 2024 the wage for this position increased by 5%. The wage listed in this job posting reflects the increase.

  
  

  This position is open to Alaska Residents only.

  Please check our residency definition to determine if you qualify.

  This position is being recruited for in Anchorage.

  What you will be doing:
  This position is responsible for providing independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage. The incumbent troubleshoots and resolves hardware, software and network IT issues, tracking resolutions in a ticketing system. The position plans, implements, maintains, and decommissions servers to migrate to enterprise data solutions.
  
  Our organization, mission, and culture:
  The mission of the Department of Environmental Conservation (DEC) is to conserve, improve and protect Alaska’s natural resources and environment to enhance the health, safety, economic and social well-being of Alaskans. We at the Division of Administrative Services (DAS) IT Support work closely with several divisions at DEC to help achieve our mission.
  
  The DAS IT Support section works as a team with Office of Information and Technology (OIT) Telecom, Data Center, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure.
  
  The DAS IT Support team is vital to the Department of Environmental Conservation in the following ways:

  • First line of triage and troubleshooting technical issues for departmental employees and contracted partners.
  • Testing of new hardware, software, and system solutions to work in conjunction with a large variety of supported software applications.
  • Assisting with overall hardware cost savings by performing a department-wide hardware refresh projects.
  • Developing and maintaining images along with custom software configured and packaged for specific divisions according to the work they perform.
  • Maintaining and troubleshooting file systems, servers, and other web services utilized by the Department.

  
  The benefits of joining our team:
  We are a dynamic, diverse, high performing team with teleworking options, flexible schedules, and camaraderie across worksites. You will have the opportunity to use your technical expertise to serve teams of skilled people who are dedicated to helping Alaskans in many diverse fields. There are opportunities to learn the dynamics of IT as well as how other business units rely on and utilize IT to meet goals.
  
  The working environment you can expect:
  This is a fast-paced ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Scenic walks, grocery stores, and restaurants are all within walking distance of the office. Ample parking is available at no cost to the employee.
  
  The position is suitable for some telework if candidates meet telework qualifications; however, attendance in person will be required during the training period and part-time in the future.
  
  We are looking for a candidate that has experience in the following areas:
  The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the DAS IT Support team:

  • Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  • Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
  • Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

  Special Notice:

  • The ability to pass an APSIN security clearance background check.
  • The ability to pass an Federal Tax Information security clearance background check

  Minimum Qualifications

  Any combination of education and/or experience that provides the applicant with competencies in
  

  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
  • Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
  • Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

  
  Equivalent to those typically gained by:
  
  Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
  
  Special Note:
  “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
  
  “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
  
  “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

  Additional Required Information

  DOCUMENTS REQUIRED AT THE TIME OF APPLICATION SUBMISSION
  

  • A writing sample is required as part for the application
    • May include documentation such as user guides, training materials, research papers or blog posts you have developed
    • A cover letter or resume will not be considered a writing sample

  DOCUMENTS REQUIRED AT THE TIME OF THE INTERVIEW
  

  • A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies.
  • Three (3) professional references that can be contacted. Include name, daytime phone number, and email address (if possible).

  WRITING SAMPLE
  A writing sample is required as part of the application process for this position. Writing samples may include documentation such as user guides, training materials, research papers or blog post you have developed. A cover letter or a resume attachment will not be considered for this writing sample requirement.
  
  This is a MUST, not including a writing sample may result in an incomplete application determination. Writing samples will be evaluated on communication ability for technical and non-technical topics, does it clearly document and identify the problem and resolution, and is it detailed and well organized.
  
  Your writing sample will be reviewed and used to help determine which applicants will advance to the interview state of the recruitment and selection process.
  
  LEGAL EMPLOYMENT
  The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
  
  THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
  Please be sure to check our residency definition to determine if you qualify.
  
  EDUCATION
  To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
  
  SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
  Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
  
  NOTE: The State of Alaska does not provide VISA Employer sponsorships.
  
  WORK EXPERIENCE
  When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
  
  If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
  
  NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
  
  MULTIPLE VACANCIES
  This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
  
  APPLICATION NOTICE
  You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
  
  NOTICE
  Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465-4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘govermentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
  
  EEO STATEMENT
  The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
  
  WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
  Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
  
  For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

  Contact Information

  For specific information about the position please contact the hiring manager:

  Avery Grossardt
  Microcomputer/Network Specialist 2
  907-465-5236

  avery.grossardt@alaska.gov

• About the company

  The Alaska State Troopers, officially the Division of Alaska State Troopers, is the state police agency of the US state of Alaska.

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