Planned Systems International
Microsoft Entra ID Tier 1 System Administrator
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Job Description
- Req#: 11275
Employer Industry: Information Technology Services for Government Agencies
Why consider this job opportunity:
- Full-time remote position offering flexibility in work location
- Competitive total compensation package, including paid leave and comprehensive health benefits
- Opportunities for professional growth through courses, certifications, and tuition reimbursement programs
- Supportive work environment focused on collaboration and communication
- Commitment to equal employment opportunities and diverse workplace culture
What to Expect (Job Responsibilities):
- Manage Tier 1 help desk functions for Entra ID B2B and Microsoft 365 applications, ensuring timely resolution of user support requests
- Monitor ticket queues and provide assistance throughout the lifecycle of a ticket
- Create and maintain Standard Operating Procedures and Knowledge Articles for help desk use
- Analyze and report on Help Desk metrics, implementing corrective actions as needed
- Provide Tier 1 support services, ensuring user satisfaction and issue resolution within established timelines
What is Required (Qualifications):
- Bachelor’s degree or 8 years of relevant experience in lieu of education
- Experience in routine system administration tasks and troubleshooting systems and networks
- Basic administration knowledge of MS Entra ID or Active Directory
- Proficient in MS Office, VPN, MS SharePoint, and Teams
- Strong customer service, communication, and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience as a federal contractor or employee
- Familiarity with Microsoft Entra ID B2B and other Microsoft 365 products
- Relevant professional certifications such as Microsoft Technology Associate, CompTIA Network+, CompTIA Security +, or ITIL Foundation
#InformationTechnology #HelpDeskSupport #RemoteWork #ProfessionalGrowth #EqualOpportunityEmployer
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Official Twitter account for Planned Systems International, Inc. A global provider of enterprise IT solutions committed to People, Service, and Integrity.
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