• Job Description

  Req#: R23025097

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  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

  Job Description:

  The work schedule for this role is: Sunday-Thursday 07:00-15:30

  This is a 50% remote work environment (50% on-site/50% work from home)

  Applicants must be local to Louisville, Kentucky

  Job Description

  The Midrange Console Operator provides second-level support for local and remote Worldport, Airline and Transportation systems for users on applications, hardware and software. Daily activities will include:

  • Incident management – logging, communication, escalation, resolution, root cause and trending

  • Event management/facilitation through resolution - proactively monitoring of the IT systems in the 24 x 7 Worldport / Airline / Transportation environments.

  • Perform system checks - responsibilities of the Worldport Computer room, and performing the beginning-of-day/end-of-day environment administration for the Critical Sort Systems.

  • Deliver technical support over the phone in a second-level proactive monitoring / resolution environment.

  • Must be able to read, understand, and apply complex technical information and processes. Must be able to write/type technical details via corporate tracking tools.

  Primary Skills

  • Excellent written and verbal communication skills

  • Experience with TCIP/IP, Windows Operating System, MS Office Products, LAN Administration, NAS, Client Server Architecture, and Citrix

  • Familiarity with SQL Programming and Oracle

  • Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience

  Important Information for Internal Applicants

  • Compensation Grade - 010

  • Internal posting ends on September 13, 2023

  Employee Type:

  Permanent

  UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  Other Criteria:

  Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Basic Qualifications:

  Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• About the company

  United Parcel Service is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline, freight-based trucking operation, and its delivery drone airline. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

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