• Job Description

  Req#: 28382

  Who are we?

  MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

  Minimum Qualification Required

  • Grade 12/Standard 10/NQF 4

  Minimum Experience

  • Minimum 6 months Client Services, Admin or Claims experience.
  • Preferably Emergency Call Centre or related work-field
  

  Competencies Required

  • Adaptable: Comfortable working in a dynamic and fast-paced environment.
  • Proactive: Takes initiative and identifies opportunities for improvement.
  • Collaborative: Works well in a team and communicates effectively with clients at all levels.
  • Resilient: Ability to work under pressure while maintaining high standards of work.
  • Empathetic: Ability to empathies and apply sense of urgency in all interactions.
  • Flexible hours and Punctual

  Deliverables include, but will not be limited to

  • Ability to work under pressure and meet deadlines.
  • Strong organisational skills with attention to detail.
  • Systems thinking and methodical approach to problem-solving.
  • Strong process orientation and ability to follow through on tasks.
  • Analytical skills with the ability to identify and implement process improvements.
  

  Knowledge and Skills

  Customer Service

  Team Support

  Administration

  Quality, compliance and accreditation

  Personal Attributes

  Communicates effectively - Contributing dependently

  Decision quality - Contributing dependently

  Action orientated - Contributing dependently

  Optimises work processes - Contributing dependently

  Build a successful career with us

  We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

  Core Competencies

  Cultivates innovation - Contributing dependently

  Customer focus - Contributing dependently

  Collaborates - Contributing dependently

  Being resilient - Contributing dependently

  Drives results - Contributing dependently

  Turnaround time

  The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 31 January 2025.

  Our commitment to transformation

  At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

• About the company

  As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

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