If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Are you passionate about education and helping students? Are you eager to learn something new in assisting our military and active-duty students? Are you a problem solver with a solutions-oriented mentality? If so, this may be the job for you! We are seeking an intrinsically motivated, customer service enthusiast to join our Military and Veteran Benefits team here at WGU! This is an entry level position dedicated to helping our military-affiliated students sort out their government or institutional aid, assist in navigating VA processes and answer questions or concerns from students, staff and faculty. It is critical that whomever we hire is detail oriented, empathetic, patient and have a student focused mentality. If this sounds like you, please click below to apply!

Job Profile Summary:

Responsible for administering and coordinating military-related benefit programs. Completes attendance certifications and invoices monthly and coordinates with various military entities to research and resolve student questions and problems. Maintains related records and files and ensures payments are processed and sent to students or to the University. Performs miscellaneous functions necessary for the processing of benefits. Assists other Military Support Department staff as required.

Essential Functions and Responsibilities:

• Assumes responsibility for the effective administration and coordination of military-related benefit programs.
• Prepares and distributes information to students about various military benefit programs.
• Prepares and submits certifications of attendance for new and continuing students.
• Checks eligibility status of student and updates records to reflect correct current entitlement.
• Acts as a liaison between the Department of Veterans Affairs and other military entities and the student; researches and resolves problems with claims, billings, non-payment, etc.
• Maintains and organizes files for students with required forms and documentation.
• Maintains virtual file of records and communication with student.
• Ensures that benefit programs are administered effectively, efficiently, and in accordance with the University’s policies as well as legal regulations.
• Maintains confidentiality.
• Establishes and maintains effective communication, coordination and working relations with students, mentors and other university personnel.
• Communicates benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email.
• Answers student questions regarding military benefits; answers questions from other personnel about students’ benefits within the parameters of confidentiality.
• Attends and participates in departmental meetings as required to ensure information given to students and University personnel about military benefits is accurate and up to date.
• Establishes and maintains professional relations with military contacts, Utah State Approving Agency and other business professionals.
• Obtains and conveys information as required for compliance.
• Ensures problems are effectively resolved.
• Ensures payments and paperwork are processed timely and accurately.
• Promotes a positive image of the University and upholds its reputation.
• Attends yearly workshops offered by the VA and SAA to receive information affecting benefit administration.
• Assumes responsibility for related duties as required or assigned.
• Ensures work area is clean, secure and well-maintained.
• Completes additional projects as assigned.
• Attends and participates in University meetings as required.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Assumes responsibility for the effective administration and coordination of military-related benefit programs.
• Well organized. Attentive to detail. Strong public relations and communications abilities. Ability to assist and support others.

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.
• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• May be required to highlight areas of concerns/problems and offer potential solutions.
• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.

Leadership & Talent Management:

• May provide minimal guidance and assistance to new or entry level employees.

Job Qualifications:

Minimum Qualifications:

• Requires basic knowledge of standards and processes within a narrow scope of work.
• May require vocational or technical education in addition to prior work experience.

Department Specific Minimum Qualifications:

• High School Diploma or GED required
• 2 years of experience in financial aid or similar customer service field/environment

Preferred Qualifications:

• Knowledge and/or experience working with VA benefit programs.
• Experience with Banner or other information management system

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

#LI-ES1 #LI-Remote

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $19.56 - $28.36

This posting is ongoing to gather interested applicants for future openings.

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.