• Job Description

  Req#: R202441670

  Company

  Cox Communications, Inc.

  Job Family Group

  Business Operations

  Job Profile

  Business Process Design & Improvement Manager

  Management Level

  Manager - Non People Leader

  Flexible Work Option

  Hybrid - Ability to work remotely part of the week

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

  Job Description

  Mobile Change Operations Manager

  The Mobile Change Operations Manager will support mobile change operations activities as the back-end process owner for mobile device lifecycle management (LCM) events, including New Product Introductions (NPI), Bring Your Own Device (BYOD), accessories, and end-of-sales. As many of our device LCM processes are supported by automated workflows in Power Automate, it is essential that this person has extensive knowledge of and experience in creating and managing automated workflows in Power Automate and familiarity with the Power Platform suite.

  This person will also work with boundary partners to assess their needs, identify opportunities for process development or enhancement, gather requirements and user stories, and develop process solutions. They may also act as the end-to-end process and project owner for certain mobile device lifecycle management processes.

  What You’ll Do

  • Collaborate with business stakeholders to understand and document existing business processes.

  • Analyze business processes to identify opportunities for automation and efficiency improvements.

  • Provides recommendations for process improvements and automation opportunities to senior management

  • Design, develop, and implement automated solutions using Microsoft 365 / Power Automate.

  • Maintain the existing Power Automate automated workflows

  • Work closely with cross-functional teams to integrate automated solutions into existing systems and workflows.

  • Troubleshoot and resolve issues related to automated workflows.

  • Provide training and support to end-users on automated process functionality.

  • Stay up-to-date on the latest features and updates in Microsoft 365 and recommend best practices for implementation.

  What’s In It For You

  At Cox, we reward your hard work with meaningful benefits.

  First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

  We value people more than technology. That means you’ll work within a culture and with a team that values your experience, your contributions, and you – yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

  We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

  Who You Are

  Minimum

  • Bachelor’s degree in related discipline and 6 years’ experience in a related field (Business Operations, Analytics, IT, etc.). The right candidate could also have a different combination, such as a Master’s degree and 4 years’ of experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.

  • Requires strong knowledge of Microsoft 365 and Power Automate

  • Excellent cross functional collaboration, analytical, and organizational skills to work effectively with teams throughout organization.

  Preferred

  • Certification in Microsoft Power Automate

  • Experience in mobile industry desired.

  • Consulting industry experience a plus.

  • Certification in Microsoft Power Platform.

  Benefits

  The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

  About Us

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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