Mindlance
Mobile Device Technologist
This job is now closed
Job Description
- Req#: 23-31221
- The applicant will be responsible for managing mobile devices and their configurations using Microsoft InTune .
- They will work on a wide variety of projects related to the mobile environment and implementation of new hardware and software solutions.
- Troubleshoot issues with multiple mobile devices, including but not limited to: iPhones, iPads, Androids and Macs.
- Document configuration changes, FAQs, and solutions to resolved issues.
- Install, troubleshoot, configure, and document changes required to the mobile device environment.
- Troubleshoot, and provide workarounds and permanent fixes to issues identified in the mobile device environment.
- Resolve Servicenow tickets opened related to mobile devices.
- Serve as subject matter expert and point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment.
- Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures.
- Deliver training sessions to the IT community as well as end-users on mobility-related topics.
- Work closely with ITS engineers in development and release of enterprise mobile device solutions for user community.
- Plan for obsolescence and decommissioning of Mobile devices in the environment.
- Participate in defining standards, technology selections, and security standards.
- Provide mobile technology monitoring, revised standards, and preferred vendor/product lists.
- Provide / generate comprehensive reports and metrics for monitoring of services.
- Issue Quarterly Mobile Services newsletters and Update Mobile Services website.
Position Summary:
Title: Technician Standard I - Mobile Device Technologist I
Location: Washington, DC- 20433
Duration: 12 Months - Long Term
100% onsite
Job Summary:
Essential Job Functions:About the company
Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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