• Job Description

  Req#: R-15072

  Current employees: Please apply through the employee portal to be considered for this opportunity.

  Pay Range:

  $68,375.73 - $102,564.31 Annual

  Department:

  Library Department

  Job Type:

  Limited Duration

  Exemption Status:

  United States of America (Exempt)

  Closing Date (Open Until Filled if No Date Specified):

  July 14, 2024

  
  The Opportunity:

  Local library closed for construction? Not to worry. We’ve got you covered!

  Say hello to the Mobile Library! The Mobile Library is a custom RV designed to bring library services to neighborhoods around Multnomah County. It features bookshelves to browse, computer stations, WIFI access, printers with scanning and faxing abilities, AC and heat.

  The Mobile Library is here to support delivery of library services in communities impacted by library closures due to renovations and expansion.

  Want to join the fun?

  Multnomah County Library is currently seeking an experienced supervisor and customer service provider to join us as our Limited Duration Mobile Library Operations Supervisor.

  This is a limited duration position scheduled to last up to one (1) year, but that may change based on business needs. Limited duration appointments cannot exceed two (2) years. The hiring list created from this recruitment may be used to fill current and future regular status, limited duration and temporary manager opportunities if they become available.

  In this position, you will manage operations for the Mobile Library. In this role, you will also lead and coordinate the use of other vehicles for library service delivery. This position has an operational focus, ensuring that the Mobile Library can operate to meet organizational and community needs.

  You will supervise staff assigned permanently or temporarily to the Mobile Library, working alongside them to create a safe and welcoming space and to provide direct customer service to the community, including acting as the person in charge (PIC). You will also serve as the primary driver of the RV after going through training and you will report to the Community Engagement Manager.

  In this role, you will:

  • Provide leadership for all staff working in the Mobile Library by modeling excellent communication skills and culturally aware behavior, and encouraging those skills in others, using an equity lens to make decisions, championing change, promoting collaborative decision making, mentoring and coaching staff, encouraging the professional development of staff and supporting staff with culturally specific skills in their work
  • Schedule staffing of vehicle; create weekly schedules and find substitute coverage as needed
  • Help to develop, provide, coordinate training for staff, substitutes and volunteers, including driving training and practice sessions in accordance with external training requirements
  • Communicate with staff and the public about library decisions, goals, services, programs, pillars and priorities
  • Create and refine written procedures and training plans regarding daily operations for staff who work with the Mobile Library
  • Develop and maintain professional relationships with the public, staff, other county departments and outside agencies, including responding to patron comments and complaints in-person and via virtual channels.
  • Create and implement maintenance and compliance procedures for the vehicle and coordinate vehicle repair, liaising with County Fleet and various external contractors and vendors.
  • Serve as the subject matter expert for Mobile Library use across Multnomah County Library and with other County Departments.
  • Continually evaluate vehicle operation procedures and staff’s assigned responsibilities; recommend improvements and modifications to procedures and assignments, and recommend and implement policies and procedures
  • Assist in the development and administration of the vehicle’s budget; participate in forecasting additional funds for staffing and resources
  • Recommend and assist in the implementation of goals and objectives for current and future uses of the vehicle, including closure support, outreach and community partnerships; implement priorities for vehicle use determined by library executive management
  • Coordinate with outside entities to evaluate potential uses, including investigating space requirements, scheduling and utility needs
  • Perform other responsibilities as assigned

  The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial.

  
  Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our organization, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:

  • Speaking up to support staff and patrons subjected to marginalization
  • Speaking out against racism and oppression
  • Demonstrating behavior that is culturally aware and sensitive

  
  Learn more about the library’s services on our website.

  Minimum Qualifications/Transferable Skills:

  • Bachelor's degree or the equivalent experience.
  • Two (2) years of management experience.
  • Three (3) years of customer service experience.
  • Background in a library or other informal or formal learning environment.
  • Valid drivers license and one (1) year demonstrated experience driving.
  • Ability to pass a criminal records check, should a job offer be extended and you’re not currently a library employee. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment.

  Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

  • A Master's degree in library science from a program accredited by the American Library Association.
  • Bilingual language skills.
  • Experience working in a unionized environment.
  • Knowledge of principles and practices of change management and project management.

  Additional Details
  Work Location: When not on the road, this position works onsite at the Library Operations Center at 221 NE 122nd Avenue, Portland, OR 97230

  Serving the Public, Even During Disasters
  Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

  
  Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

  We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

  Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

  Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

  Questions?

  Recruiter:

  Anthony Cesario

  Email:

  anthonyc@multco.us

  Phone:

  +1 (503) 9883109 x83109

  Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

  Job Profile:

  9025 - Operations Supervisor

• About the company

  Multnomah County /mʌltˈnoʊmə/ is one of 36 counties in the US state of Oregon.

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